The Broadband Technician (BBT II) performs intermediate installations, disconnects and service changes for residential and business customers. These services include, but are not limited to, video service, HSD Services, and home phone service. This role performs basic troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem etc).
Perform intermediate installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services that are offered for single, multi-family, and/or commercial dwellings.
Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC AND NEC).
Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i.e. converters).
Test equipment to identify and repair signal strength issues and ensure optimum reception.
Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.
Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.
Clean, maintain, stock, and secure assigned vehicle and equipment.
1+ year cable installation & repair experience
Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.
Practical knowledge/experience with computer applications.
Familiarity with company products and services.
Proven organizational skills and ability to multi-task.
Requires being available for on-call/standby responsibilities and may require occasional travel.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Ability to work in a fast-paced, dynamic work environment.
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.
Medical, Dental, Vision, and Life Insurance Eligible Immediately
Paid Time Off
Vacation, Personal Time, Sick Time, and Holidays
401K with Company Match
Education Assistance and Flexible Spending Accounts