Full Time Regular
Location: Albuquerque, New Mexico
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NOTE: If you are an external applicant, this job requires that you take the online unproctored Technician Assessment within five calendar days of applying in order to be considered. Internal candidates will be notified via email if required to take the assessment. Please take this assessment seriously, as the information provided will be used to determine who will be moving forward in the selection process. Please allow yourself sufficient time in a distraction-free environment, and please take this assessment on a PC (not a mobile phone or other electronic device). Detailed information regarding the Technician Assessment may be found at the following link (you may need to copy and paste this link into your browser):
- Installs, maintains/repairs and tests residential/small business broadband products such as; High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV.
- Works with computer operating systems to install and/or repair home and/or small business standard HSI or networking products.
- Analyzes and troubleshoots technical problems or issues.
- Reviews and discusses service order requirements and equipment requests with customers.
- Determines total line quality to customer’s facilities.
- Evaluates customers’ broadband needs and suggests additional/alternative service as appropriate.
- Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
- Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g. multi-meters, HST11) and a laptop.
- Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work. Includes POTS, HSI, jack work, inside wiring, etc.
- Works with telecom color-coded wires and cables.
- Interfaces with customer throughout premise visit.
- Employee will be held accountable for customer communication and interaction as well as quality and productivity standards.
Any questions regarding our required assessment should be sent to the HR Testing Inbox:
- At least six (6) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem., IPTV, and High Definition.
- At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
- Ability to demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above).
- Experience cabling various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
- Experience working with CAT 5 and COAX wiring.
- Ability to provide efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone.
- Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services.
- Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,).
- Working knowledge of hand and power tools.
- Working knowledge of test equipment (e.g., volt-ohm meters, transmission measuring sets).
- Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
- Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
- Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
- Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
- Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
- Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
- Ability to perform strenuous physical activities including, but not limited to lifting objects weighing over 100 pounds.
- Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
- Requires a valid State driver’s license.
- Ability to work varying shifts and hours including mandatory overtime, weekends and holidays.
- At least twelve (12) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as; HSI, VDSL, Fiber to Prem., IPTV, and High Definition.
- At least twelve (12) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
- Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).
- Prior Customer Service experience.
- Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.
- Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.
- Prior experience using a body belt and safety straps.
- Pole-climbing certification.
- Cisco Certifications.
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