BROADBAND TECHNICIAN
CenturyLink - Las Cruces, NM

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Location: Las Cruces, Nm.
Job Classification: Full Time Regular

Installs, maintains/repairs and tests residential/small business broadband products such as; High Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV.

Work with computer operating systems to install and/or repair home and/or small business standard HSI or networking products.

Analyzes and troubleshoots technical problems or issues.

Reviews and discusses service order requirements and equipment requests with customers.

Determines total line quality to customer’s facilities.

Evaluating customers’ broadband needs and suggests additional/alternative service as appropriate.

Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.

Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g. multi-meters, HST11) and a laptop.

Read and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work. Includes POTS, HSI, jack work, inside wiring, etc.

Works with telecom color-coded wires and cables.

Interfaces with customer throughout premise visit.

Employee will be held accountable for customer communication and interaction as well as quality and productivity standards. Job Requirements At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL.

At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.

Proficient with the techtad meter as both a testing and coding device.

Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohms Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).

Working knowledge of hand and power tools.

Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).

Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.

Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.

Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.

Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervisio Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services...