CARE is seeking an experienced Business Relationship Manager (BRM) to work with IT and business leaders to create the IT department business plan, defining and implementing the plan and goals to support the organization’s overall business strategy and values.
With a broad, thorough knowledge of the IT department’s capabilities, the BRM analyzes the processes of one or more business units, dissecting problems and suggesting solutions the IT department can implement. S/he determines opportunities to automate processes and functions, suggests plans to integrate existing processes with new ones, and demonstrates broad business unit-related knowledge.
The BRM provides input and supports planning and prioritization for activities related to business-process engineering, and develops the business-unit process-engineering plans.
S/he participates in the planning, operations, and resources of the IT Department assigned, and provides management and oversight to the resolution of Customer Support issues.
The BRM manages the review, analysis, and evaluation of business system solutions and user needs, working directly with various IT units to ensure technology being deployed meets current standards. Depending on project or program size, complexity and structure, s/he assumes responsibility for managing departmental or cross-functional teams focused on the delivery of projects.
The BRM is responsible for planning and controlling schedules, monitors budget/spending, assigns tasks and resources and tracks key project milestones from initiation through delivery. Area of impact is at the IT department, business units, CARE offices worldwide, and vendor levels.
S/he oversees the conversion of high-level business requirements into functional specifications, initiates and oversees life-cycle activities devoted to identification of user requirements, analysis of the requirements to derive additional requirements, documentation of the requirements as a specification, and validation of the documented requirements against user needs, as well as processes that support these activities.
The BRM manages the relationship between IT department and business unit, and negotiates understanding and commitments between business unit and IT by facilitating communications with primary user groups.
Area of impact is at the IT department, business unit, and vendor levels.
- Analyze assigned business units’ operations
- Participate in continuous review and update
- Manage relationship between IT department and business unit
- Oversee the conversion of high-level business requirements into functional specifications
- Participate as a team member on assigned Projects
- Keep track of any changes in business requirements in order to keep Business-Continuity planners up to date
- Bachelor’s degree from accredited college or university (or equivalent degree of experience and education)
- 7-10 years’ experience reviewing business requirements, issuing recommendations, and managing interactions between IT and business units.
- 7-10 years’ experience business process development and improvement
- Broad and thorough knowledge of established IT industry analysis tools, methods, and best practices
- Ability to build consensus among key stakeholders
- Expert knowledge of Current IT trends
- Broad knowledge of available COTS (Commercial off the Shelf) software
- Excellent leadership skills
- Excellent team building and management skills
- Experience in coaching and mentoring project team members
- Expertise in group facilitation methodologies, tools and techniques
- Ability to facilitate groups to identify project goals, objectives and outcomes
- Excellent verbal and written communication and presentation skills
- Bachelor’s degree in information systems or related field from accredited college or university (or equivalent degree of experience and education)
- 10 or more years’ experience reviewing business requirements, issuing recommendations, and managing interactions between IT and business units
- 10 or more years’ experience in business process development and improvement
- Expertise in object-oriented analysis or design methodologies.
- Expertise in use-case development
- Expertise with research tools and vendor relationships
Care.org - 14 months ago