University of New Hampshire - Durham, NH

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A full-time account representative position for the university's student billing department. Working in a team environment, process financial transactions, provide customer service and explanation of financial policies to students and families. In addition to general customer service and account duties, this position will handle some specialized duties.

Acceptable Minimum Qualifications
High school graduation and three years of related accounting/bookkeeping experience, Associate degree in Accounting and one year accounting or bookkeeping experience, or any combination equal to three years.

Keyboarding and computer skills, such as spreadsheets, internet, e-mail, data base management, software applications and word processing.
Customer service skills including the ability to establish and maintain effective working relationships with faculty, staff, students and the general public.
Aptitude for learning new accounting procedures and technology.
Organizational and analytical abilities.

Additional Desirable Qualifications:
Experience in college or university business office.
Additional related experience and/or higher education.


Additional Job Information:
Applicants should be prepared to upload the following required documents at the time of application: cover letter and resume

Is this position responsible for the supervision of staff?
No, this position is not responsible for supervision

If yes, what kind of staff does this person supervise?
Does not apply

Special Requirements:
Background check will be required prior to employment.

Safety Information
None applicable

EEO Statement
The University of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action institution. The university seeks excellence through diversity among its administrators, faculty, staff, and students. The university prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged.

EEO Information
50-Clerical and Secretarial

Additional Salary Information:
(Salaried/hourly rates are set within the pay range based on each candidate's education and experience, job responsibilities, internal equity, and/or available department funding.)
Starting hourly rate normally does not exceed quartile.

Salary is complemented by a generous benefits package which includes medical, dental, retirement, tuition, and paid time off.

Duties/ Responsibilities
11 Records


Assist students and families with explanations of accounts, policies and payment methods. Process payments and refunds; balance cash drawer. Specialized duties include processing of outside scholarships, reclassifying term of payments, commercial account billing, handling financial adjustments for students on academic suspension, processing and monitoring refunds, pursuing return of credit balances. Responsible for some general office functions such as distribution of department's mail and reports, printing and mailing of bills, and indexing scanned documents.

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