Canon Business Process Services, Inc. - Rockville, MD

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Canon Business Process Services, Inc. is presently hiring a

Business Services Associate Manager

to lead a team at a high

profile account with a site.

This position requires a candidate with a track record of successfully managing a team of 20+ people in a Business Services environment. This manager must have 8+ yrs of experience in Office Services/Business Services Management.

Six Sigma Black Belt a PLUS


We are seeking an innovative and strategic thinker who thrives in a fast paced environment. MUST BE TECH SAVVY!

Partner with business leaders and their team to understand business strategy, products, processes, and systems and to manage the day to operations

Monitors operations for efficiency and quality of service

Fully understand project deliverables and align support to exceed departmental initiatives

Partner with Business Services to identify system and process improvement opportunities

Maintain confidential records and files

Evaluate and provide just in time feedback to business support associates.

Partner with Business Services manager in development and maintenance of a business support scorecard

Build partnership with Business Services manager and other key business stakeholders

Teaming with colleagues to meet deadlines

Gain an understanding of key business initiatives and anticipate the future needs of the assigned location. Align resources to the business needs

Manage the BSA’s and coordinate with the functional areas (Travel, Finance, IT, Contract Administration, etc)

Develop and maintain strong, credible relationships across the business and deliver business results

Act as liaison with all regional operations areas

Monitors operating unit activities to ensure compliance with OBS

Monitors financial performance including billing and receivable procedures

Maintains working relationship with representative including identifying needs analysis, handling criticism and informing of progress

Instill client culture in all Business Services Associates

Attend high level meetings with C-Level Executives

5+ years in managing a business support model

Bachelor’s degree required

Previous experience working in a pharmaceutical environment a plus

Excellent facilitation skills

Proven track record of building and maintaining business partnerships

Proactive and solution minded

Strong business acumen (understand all aspects of the company and business including the various programs and personnel to ensure efficient operations)

Exceptional written and verbal communication skills

Tech savvy and learning agile

Ability to manage complex projects

Must be willing to work a flexible schedule if needed due to project demands

Strong leadership skills

Creative, innovative, and strategic thinking skills

A high level of proficiency with the Microsoft Office suite, especially PowerPoint expertise

Excellent meeting organizational skills; good understanding of international travel management

Track record of process improvement and change management a must

In-depth knowledge of current industry standards in business services

Ability to manage 20+ individuals

The candidate selected must be dependable, reliable, detail oriented with good organizational skillsas well as have self-initiative

Six Sigma Black Belt a plus

Global business experience a plus

Must be able to pass a criminal background check and drug test

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