This position is responsible for serving the customer and officers of Citizens Independent Bank in their daily banking transactions. This individual handles all phases of the Teller operations which include time and demand deposits and a broad range of related functions. This job involves considerable customer contact. The employee will be expected to exercise some independent judgment under moderate supervision.
NATURE AND SCOPE
The Universal Teller is responsible for providing Citizens Independents Bank's products and services in a professional atmosphere while working efficiently and courteously. The Teller must be aware and watchful for opportunities to sell additional products and services, and referring prospects to the Personal and Commercial Bankers. The incumbent must be constantly diligent in safeguarding bank assets and handling only valid, legitimate transactions.
Within Citizens Independent Bank: Responsible to the Teller Supervisor for the fulfillment of job duties and responsibilities.
Within the Community: Will be called on from time to time to participate with community organizations and in community projects. Interfaces extensively with customers and the public in a manner that will enhance the overall marketing effort of Citizens Independent Bank.
Skills: Requires speed, accuracy, and an ability to identify sales opportunities. Must posses excellent interpersonal skills in dealing with customers and creating good customer relations.
Education: High School diploma required. Prefer some familiarity with office machines and computers.
Experience: Requires previous experience in dealing with the public in a customer service environment.
- Process paying and receiving functions.
- Accepts and process payments
- Issues Cashier's Checks, Money Orders, Certified Checks, Gift cards, and Travel cards.
- Balancing of teller drawers and machines.
- Process coin orders, and coin charges
- Redeem U.S. Savings Bonds
- Answer phone inquiries
- Balance the ATM
- Process cash advances.
- Perform other activities as requested by the Teller Supervisors, and the Assistant Teller Supervisor
- Acknowledge and respond to customers and co-workers immediately
- Respect yourself, customers, co-workers, and employer at all times
- Be professional and courteous
- Maintain a basic knowledge of all bank products and services
- Practice proper telephone etiquette
- Take personal responsibility for understanding and applying CIB's Customer Service Standards
Ability to read and comprehend instructions, short correspondence, and memo’s. Ability to write correspondence and effectively present information in a one-on one and small group situation to customers, clients and other employees of the organization.
Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals'
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Specific job duties that require the physical demands selected above: reading customer transactions, being aware of suspect situations, identifying counterfeit bills, etc.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually moderate.
Monday - Friday (Hours may vary from 6:45 a.m. - 6:00 p.m.)
Saturday 8:45 a.m. - 12:15 p.m. (approx 2 per month)