United States-San Francisco-The Fairmont San Francisco
Banquet Business Manager
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Banquet Business Manager, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.
World-renowned, The Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco. The grandeur of the fully restored hotel coupled with its reputation for impeccable service promises a regal experience. Completed in April 2001, the $85 million restoration project is highlighted by the re-emergence of the Main Lobby as a grand public space, as well as the remodeling of all the guestrooms.
Reporting to the Director of Banquets, It is the responsibility of the Banquet Business Manager to assist the Director of Banquets in the day to day operations of the Banquet Department as a liaison between operating departments and accounting.
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper business uniform and name tag while working.
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
Ring in all checks for the day and set up the consumption checks that have to be completed in the evening, create tip sheet for the following day
Ring in tips via evention, trouble shoot discrepancy & hours
Fill out tip sheets, banquet check recap sheets, schedules, bid
Fill out coffee crew setup sheet for the next day and give this information with pertinent BEO’s to coffee crew.
Prepare am & pm houseman to do sheet
Handle payroll accounting questions, time saver edits referring them to a manager when needed.
Maintain weekly pars for banquet supplies as well as coffee crew supplies.
Handle all event preparation, including linen, signage, and supplies
Ensure proper staffing of All Functions and entering in union extras
Manager setup and detailing of Events
Answer the telephone and pass on pertinent information to managers, houseman, coffee crew or handle yourself if possible. Return calls as needed
Organize and maintain the office; files, supplies, etc.
Handle storeroom requisitions and daily linen inventory.
File daily BEO in the binder, change log and distribute server copy
Set up BEO’s on daily on the binder, track down and obtain missing BEO’s, read through all to determine areas to be double checked or questioned at daily BEO meetings.
Supervise BEO controls through guarantees and entering if information to maximize revenues
Make menu cards for functions and special holiday events, buffet labels and box lunch labels
Fill out linen pulls for the next day; give this information to the laundry.
Pick up and drop off invoices and PO
Weekly and monthly forecasting, and staffing accordingly based on business needs
Update daily revenue sheets and provide an analysis daily and weekly of revenue, covers and hours
50 hour work week and overtime eligible
Previous Banquets experience required
At least one year of supervisory experience in Banquets or equivalent related experience
Previous luxury hotel experience strongly preferrred
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Bachelor's Degree preferred
Must provide proof of eligibility to work in the United States.
: Whether you’re launching your career or seeking meaningful employment, we invite you to visit
to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at www.fairmont.com to find out more about our company.
Management / Supervisory
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...