Banquet Captain
Turnberry Associates - Nashville, TN

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Position Overview: Responsible for supervising banquet staff in the completion of the assigned functions and set-up, as well as oversee and ensure the service and break-down of functions in a safe manner

Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Check server and houseperson banquet event orders to ensure that all information is accurate

Check room set-up to see that banquet event order directions are completely followed. Ensure that all public areas are neat and clean

Make contact with group representatives. Explain how to make contact if needed throughout the function

Communicate all banquet event order changes to catering or convention services office and affected departments

Coordinate with banquet staff set-ups, changes and time schedules for all functions

Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/housepersons

Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function

Ensure guest service is within the standards of the hotel.

Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean

Post all banquet checks at end of day and turn in to Night Audit

Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages

Resolve guest concerns/complaints; address root issue

Other duties and responsibilities as assigned

The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Maintain a safe work environment for co-workers and a safe hotel for guests.

Required Experience:
Qualifications, Job knowledge, Experience, Skills, Abilities:

1 to 3 months related experience and/or training; or equivalent combination of education and experience

2+ years of experience in hotel industry, Food & Beverage/Banquet area preferred

Some supervisory experience preferred

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers;

Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.

Knowledge of the appropriate table settings and service-ware.

Knowledge of all applicable federal, state and local health and safety regulations.

Ability to operate various food and beverage equipment present at a function.

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.

Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Ability to manage and resolve conflicts

Ability to multitask

Physical requirements of the position and work environment:

Must be able to walk, climb stairs

Must be able to bend, stoop, crouch

Must use hands to reach, grasp, handle, pull and push

Must have good near and far vision

Must be able to hear, talk, smell

Must be able to lift & carry up to 50 pounds

Duties may be performed indoors or outdoors. Noise level moderate.

Required Education:
High school diploma or general education degree (GED)or equivalent combination of education and experience


Turnberry Associates - 23 months ago - save job
About this company
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Turnberry Associates tries to turn real estate into gold. The company develops and manages commercial and residential real estate, primarily...