Position Overview: Responsible for supervising banquet staff in the completion of the assigned functions and set-up, as well as oversee and ensure the service and break-down of functions in a safe manner
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Check server and houseperson banquet event orders to ensure that all information is accurate
Check room set-up to see that banquet event order directions are completely followed. Ensure that all public areas are neat and clean
Make contact with group representatives. Explain how to make contact if needed throughout the function
Communicate all banquet event order changes to catering or convention services office and affected departments
Coordinate with banquet staff set-ups, changes and time schedules for all functions
Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/housepersons
Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function
Ensure guest service is within the standards of the hotel.
Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean
Post all banquet checks at end of day and turn in to Night Audit
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
Resolve guest concerns/complaints; address root issue
Other duties and responsibilities as assigned
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Maintain a safe work environment for co-workers and a safe hotel for guests.
Qualifications, Job knowledge, Experience, Skills, Abilities:
1 to 3 months related experience and/or training; or equivalent combination of education and experience
2+ years of experience in hotel industry, Food & Beverage/Banquet area preferred
Some supervisory experience preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers;
Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and service-ware.
Knowledge of all applicable federal, state and local health and safety regulations.
Ability to operate various food and beverage equipment present at a function.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Ability to manage and resolve conflicts
Ability to multitask
Physical requirements of the position and work environment:
Must be able to walk, climb stairs
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull and push
Must have good near and far vision
Must be able to hear, talk, smell
Must be able to lift & carry up to 50 pounds
Duties may be performed indoors or outdoors. Noise level moderate.
High school diploma or general education degree (GED)or equivalent combination of education and experience
Turnberry Associates - 20 months ago
Turnberry Associates tries to turn real estate into gold. The company develops and manages commercial and residential real estate, primarily...