Banquet Server
Highgate Hotels, L.P. - Mount Pocono, PA

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Job Description:
The Banquet Server is responsible for the set-up and
serving of food and beverages to guests at all banquet
functions, according to the hotel standards.
DUTIES & FUNCTIONS
Fundamental Requirements
  • Employees must at all times be attentive, friendly,
helpful, and courteous to all guests, managers and
fellow employees.
  • Perform preparatory tasks and side work duties to
ensure that guests are served promptly and efficiently.
  • Be familiar with the menu of the assigned function.
  • Served guests according to the hotel’s standards in a
friendly, courteous, and professional manner.
  • Respond to guest problems, complaints, and accidents.
Communicate to management, if necessary.
  • Set all tables according to hotel standards.
  • Maintain the banquet storeroom in a neat and orderly
manner, stocked with any and all appropriate supplies
necessary for food service functions.
  • Clean-up banquet space after the completion of the
function and ensure that all equipment and supplies are
stored and re-stocked properly.
  • Prepare room according to BEO and the various meal
functions.
  • Follow all money handling procedures when serving the
guest.
  • Know and use “suggestive selling” techniques.
  • Know the menu items for each function served and able
to give accurate descriptions.
  • Ensure overall guest satisfaction.
Job Requirements:Education & Experience:
  • High School diploma or equivalent and/or experience in
hotel or a related field preferred.

Physical requirements:
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force
occasionally, and/or 20 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move
objects.
  • Ability to stand during entire shift.
General Requirements:
  • Must be able to effectively communicate both verbally
and written, with all level of employees and guests in
an attentive, friendly, courteous and service oriented
manner.
  • Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental
functions to meet deadlines.
  • Approach all encounters with guests and employees in
an attentive, friendly, courteous and service-oriented
manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and
grooming, which includes wearing the proper uniform and
nametag.
  • Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.
  • Must be able to understand and apply complex
information, data, etc. from various sources to meet
appropriate objectives.
  • Must be able to cross-train in other hotel related
areas.
  • Must be able to maintain confidentiality of
information.
  • Must be able to show initiative, including
anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Highgate Hotels, L.P. - 15 months ago - save job - block
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