Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items.
This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
1.Check station before, during and after shift for proper set-up and cleanliness.
2.Greet guests in a friendly and courteous manner .
3.Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
4.When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
5.Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
6.Replenish beverages as necessary and check with guests for overall satisfaction.
7. Comply with attendance rules and be available to work on a regular basis.
8. Perform any other job related duties as assigned.
Requirements: REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. Knowledge of the appropriate table settings, serviceware and menu items . Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift. Ability to establish and maintain effective working relationships with associates, customers and patrons. Location Information: Holiday Inn Norwich Hotel offers 134 king and queen bedded guest rooms as well as an indoor heated swimming pool, high speed wireless Internet, full service restaurant and lounge, meeting space for up to 600, fitness center and a business center. We are conveniently located minutes from Mohegan Sun Casino.
This employer participates in E-Verify. Hersha will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If the government cannot confirm that you are work authorized, Hersha is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
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Hersha Hospitality Management - 2 years ago