Banquet Server
Starwood Hotels and Resorts Worldwide Inc - Houston, TX

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Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide , Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

The Sheraton Houston West Hotel welcomes you to the West Houston area with a friendly smile and great comfort and service. Our brand new guest rooms are designed for your comfort. All 158 rooms feature the indulgent Sheraton Sweet Sleeper™ Bed in a choice of one king or two double beds, as well as High Speed Internet Access to keep you connected to friends and family back home. Plus, you can stay in touch easily with our lobby “connection destination,” the Link@Sheraton experienced with Microsoft. Enjoy our state-of-the-art fitness center for a stellar workout to keep you energized while you’re on the go.

Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290), our hotel is close to a wide variety of business parks, the Energy Corridor, Memorial City, and many Houston area attractions. Our hotel is 24 miles southwest of George Bush Intercontinental Airport and 27 miles northwest of William P. Hobby Airport. Baseball USA is only three miles away.

Department

Food and Beverage is responsible for serving guests and clients through our restaurant, bar, in room dining and catering/event space.

Job Description

Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

ESSENTIAL FUNCTIONS

Serve food and beverage items. Clear tables and return all equipment to their respective areas. Retrieve all reusable food items and place them on a separate queen, as provided.

Ensure service corridor safety by transporting all equipment in the proper manner. Be responsible for handling of all equipment and linens. Ensure that all spills and breakage are attended to immediately.

Gather all equipment necessary to service a function and maintain a clear and immaculate service corridor.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Assist in moving any tables and chairs as assigned.
  • Inform supervisor of any problems or complaints.
  • Responsible for the proper handling of all equipment, i.e., “Big 4” items and props, ensuring proper storage after use.
Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Knowledge of table service standards.
  • Knowledge of appropriate table settings and service ware.
  • Ability to describe all menu items and methods of preparation.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
Minimum of six months-prior experience in banquet service required.

Licenses or Certificates
Must be of minimum age to serve alcohol.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Equal Opportunity Employer M/F/D/V

Banquet Server
Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide , Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

The Sheraton Houston West Hotel welcomes you to the West Houston area with a friendly smile and great comfort and service. Our brand new guest rooms are designed for your comfort. All 158 rooms feature the indulgent Sheraton Sweet Sleeper™ Bed in a choice of one king or two double beds, as well as High Speed Internet Access to keep you connected to friends and family back home. Plus, you can stay in touch easily with our lobby “connection destination,” the Link@Sheraton experienced with Microsoft. Enjoy our state-of-the-art fitness center for a stellar workout to keep you energized while you’re on the go.

Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290), our hotel is close to a wide variety of business parks, the Energy Corridor, Memorial City, and many Houston area attractions. Our hotel is 24 miles southwest of George Bush Intercontinental Airport and 27 miles northwest of William P. Hobby Airport. Baseball USA is only three miles away.

Department

Food and Beverage is responsible for serving guests and clients through our restaurant, bar, in room dining and catering/event space.

Job Description

Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

ESSENTIAL FUNCTIONS

Serve food and beverage items. Clear tables and return all equipment to their respective areas. Retrieve all reusable food items and place them on a separate queen, as provided.

Ensure service corridor safety by transporting all equipment in the proper manner. Be responsible for handling of all equipment and linens. Ensure that all spills and breakage are attended to immediately.

Gather all equipment necessary to service a function and maintain a clear and immaculate service corridor.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Assist in moving any tables and chairs as assigned.
  • Inform supervisor of any problems or complaints.
  • Responsible for the proper handling of all equipment, i.e., “Big 4” items and props, ensuring proper storage after use.
Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Knowledge of table service standards.
  • Knowledge of appropriate table settings and service ware.
  • Ability to describe all menu items and methods of preparation.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
Minimum of six months-prior experience in banquet service required.

Licenses or Certificates
Must be of minimum age to serve alcohol.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Equal Opportunity Employer M/F/D/V

Starwood Hotels - 23 months ago - save job
About this company
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Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...