The Kessler Collection: Inspiring Places, Intuitive Service, Exuberant Guests!
Believing that people want to be entertained, have fun and be comfortable when they stay at a hotel on business or for pleasure, Richard C. Kessler developed his vision for highly themed hotels in the early 1990's. Through the use of distinctive architecture, stylish interior design, rare art and music, Kessler Collection guests are treated to unique hotel experiences. While themes may vary, our service does not.
Gracious hospitality from the intuitive nature, dedication and teamwork of our employees, whom we fondly refer to as Grand Performers, creates even more reasons for guests to return again and again. We seek the best of the best and look for enthusiastic professionals who are eager to deliver outstanding service to our guests.
Open Position: Barista -Summer Seasonal
Location: Beaver Creek Lodge
The Kessler Collection currently includes 10 boutique and luxury hotels, located in locations such as: Orlando, FL; St. Augustine, FL; Savannah, GA; Beaver Creek, CO; Taos, NM; Asheville, NC; DeBeque, CO and coming soon to St. Petersburg, FL, and Atlanta, GA.
Please note that based on the hiring manager's decision, only candidates who complete a formal application and meet the minimum qualifications will be considered or selected for an interview. The Kessler Collection is a drug free workplace and an equal opportunity employer.
The overall objective and purpose of the Barista position is to provide guests with courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond standards. The incumbent is primarily responsible for serving food and beverage in the restaurant and function areas while complying with applicable federal and state laws, sanitation, health and personal hygiene standards as well as following established food and beverage presentation and service procedures. The incumbent is responsible for the safe and appropriate use of facility supplies and equipment to minimize loss, waste and fraud.
Qualifications: Education / Certifications / Work/Industry Experience:
Bachelor’s degree in hospitality or related experience and/or training equivalent - required
Hospitality or related industry experience – required
1+ years of relevant work experience in similar title and scope – required
Experience in similar size organizations preferred
Knowledge / Skills / Abilities (KSA’s) & Competencies:
Knowledge of guest service etiquette and proper food and beverage serving techniques- required
Excellent guest service and interpersonal skills with the ability to relate to diverse guests – required
Ability to handle a point of sale system and cash handling
Ability to provide friendly and efficient service while remaining calm and well-organized under pressure - required
Ability to prioritize and maintain multiple tasks - required
Ability to keep emotions under control - required
Ability to respond promptly to customer needs- required
Ability to communicate effectively with Guests and Grand Performers in the English language- required
Essential Duties / Responsibilities / Tasks: .
Primary duties, responsibilities, and tasks include, but are not limited to the following:
Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards
Promptly and warmly greet guests upon arrival using proper Kessler dining verbiage
Answer phones using appropriate verbiage and with a smile
Possess an excellent ability to explain and sell all menu items
Present menu, answer questions and make suggestions regarding food and beverage
Follow proper cash handling procedures
Serve food and beverage in a friendly and efficient manner
Maintain service and sanitation standards according to Colorado law and health code
Keep area and function space clean and organized at all times
Execute daily side work.
Follow proper opening and closing procedures, including vacuuming, cleaning and stocking work stations.
Attend required training and meetings
All other duties as assigned, planned or un-planned
The majority of time will be spent indoors
Occasional environmental exposures to cold, heat and water
Working in kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footware required)
Candidate must be comfortable working in an open environment with constant noise
Overtime is frequently required with or without notice
Schedules may vary from week to week based on business demands
While performing the duties of this job, the incumbent is regularly required to sit, stoop, bend and crouch
Push, pull, and lift up to 40 lbs
Reach with hands and arms, use fingers to handle or feel
While performing the duties of this job, the incumbent is required to walk and stand the majority of shift
The incumbent is required to hear and speak
Kessler Collection - 15 months ago