The Courtyard by Marriott San Diego Downtown is set in the world-famous Gaslamp Quarter in the heart of San Diego, our unique 245-room hotel is housed in a truly beautiful 1920’s bank building lovingly restored to its original glory.
This historic hotel was designed by master architect William Templeton Johnson in 1928, crowning its Spanish tile roof with a revolving aerial beacon housed in a copper cupola.
Bank patrons of days gone by would still recognize the arched windows, circular chandeliers, and 32-food stenciled ceiling adorning the upper regions of the spacious lobby. The original marble still covers the floor, columns, counters, pillars, and walls.
Located close to the San Diego Convention Center and Horton Plaza and not far from the World-famous San Diego Zoo, Sea World and San Diego beaches, there are many wonderful opportunities to shop, relax, or just enjoy the local attractions.
The Barista is the foundation of the café. The Barista is responsible for honoring each and every customer by providing excellent customer service and a high quality product. The Barista is a true professional that displays a positive attitude at all times to ensure the return of our customers who are the reason for our business.
SERVICE CULTURE FOCUS
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.
Develops enthusiastically satisfied customers all of the time.
Welcomes and connects with every customer.
Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
Offers customer demonstrations and samples using brewing equipment.
Creates opportunities for customer to interact with the product.
Responds to customer needs and says thank you to every customer.
Demonstrates the "Just Say Yes" behavior by taking care of customer needs.
Provides quality beverages consistently for all customers
Prepares Starbucks beverages to standards.
Follows health, safety and sanitation guidelines for all products.
Maintains Quality store operations
Follows store policy and procedures for operational flow at each station.
Follows standards for merchandising, stocking, rotating and storing products.
Performs cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
Presents oneself professionally and demonstrates clear communication by using Star
Skills with all customer and partner interactions.
Contributes to store profitability
Follows cash handling procedures and cash register policies.
Follows inventory stocking and recording guidelines.
Contributes to store goals for increasing sales and improving profits.
Takes responsibility to learn all aspects of the barista position
Is responsible for self-initiated learning.
Learns and demonstrates creating the Starbucks Experience.
Learns and demonstrates all performance standards listed in the Core Learning Journey
Honors themselves by taking pride in their appearance while adhering to Company dress code.
Follows all cash management policies and procedures to ensure accountability of Company funds.
Adheres to appropriate standards of behavior in the workplace
May perform other duties as assigned
SUPERVISORY DUTIES - None
Must be able to work weekends and holidays
Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.
Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.
ENERGY AND DRIVE
Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.
PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.
Must have excellent customer service skills.
Must have minimal hearing to hear timers; coordinate with other baristas.
Must have moderate vision to check food quality.
Must have speech communication skills to read production charts/recipes.
Ability to interact with guests in a positive, hospitable manner.
Ability to read, understand and follow written instructions.
Numerical ability to use the cash register/collect money with accuracy.
Ability to work independently and prioritize tasks.
Ability to read, write, and communicate in English.
Position regularly involves lifting product cases weighing up to 70 lbs. Pushing and pulling carts is required.
Regular bending to lift items and supplies. No kneeling.
Mobility - regularly moves all around the coffee shop.
High school education or equivalent experience preferred.
Previous experience in a customer service role, especially as a barista, is strongly preferred.
Chemicals/Agents: Bleach, Lime Away, grease cutter, all purpose, floor cleaners
Protective Clothing: Hair restraint/hat, gloves, apron and safety shoes as required by State
Knife, cutting board, toaster, slicer, blenders, coffee and espresso machines
Standard restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers. Broom, mop, vacuum and carpet shampooer. Continual exposure to hazardous chemicals used for cleaning.
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
***Must be able to work weekends and holidays***
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