Behavioral Sciences Measurement Lab Manager
Case Western Reserve University - Cleveland, OH

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POSITION OBJECTIVE

The Behavioral Science Measurement Lab is a newly consolidated core resource of Case Western Reserve University’s Clinical and Translational Science Collaborative, which offers consultation services and technical support in the areas of behavioral measurement, survey development and data collection protocols, as well as inclusion of individuals with disabilities in research. The lab also offers self-service survey development tools and a substantial inventory of iPads, tablets, and other technology that can be rented or purchased from the BSML.

The manager of the BSML is responsible for all aspects of management and oversight of the lab, including consultation, training, and technical assistance in the development and use of qualitative and quantitative data collection for social, behavioral and population research. The manager will serve as the primary point of entry for all prospective clients of the lab and will develop and implement systems to effectively manage, refer, and respond to client requests. The manager will work closely with the faculty of the BSML, who provide the more advanced or highly specific consultation (e.g., adaptive data collection equipment or methods for the disabled). The manager will develop a business plan for the lab, which includes an annual budget, consultation fee structures and marketing and communication strategies to establish a continued stream of clients to support and sustain the function of the lab.

The Behavioral Science Measurement Lab, housed within the Prevention Research Center for Healthy Neighborhoods, attracts clients from within CWRU as well as community partners and serves to facilitate the conduct of prevention research. The lab is a resource of the Biostatistics, Epidemiology and Research Design (BERD) Core of the Cleveland Clinical and Translational Science Collaborative and houses a Focus Group Lab, a Survey Development Lab.

ESSENTIAL FUNCTIONS

1. Develop a strategic business plan for the lab; including annual budget, consultation fee structure, and annual expenses (ie. licensing fees) in order to build a self-sustaining unit.

2. Develop a marketing plan and materials to advertise the lab within and outside of CWRU. Collaborate with graphic designer to develop a lab brochure, postcard and business cards.

3. Establish relationships within CWRU to increase visibility of the lab, including the CTSC Concierge, the BERD Core Director, and other centers and points of contact within the university.

4. Working with website developer, design lab’s website content description of lab services and fees, equipment available for rental, and list of past clients/projects. Strategically identify opportunities to cross-post the lab’s website to increase awareness of the lab.

5. Develop, edit and maintain protocols related to use of lab resources, including use of software, hardware, and other lab equipment.

6. Establish and maintain an equipment inventory system for all lab equipment with online tracking of rentals (in/out usage) and purchases. Investigate and evaluate new equipment and systems; provide recommendations on future hardware/software needs purchases.

7. Work closely with the PRCHN’s center administrator to track and reconcile all rentals, purchases and consultation agreements via the university billing system.

8. As the primary point of contact for all lab requests, assess client needs and develop responsive solutions based on lab’s expertise and capacity. Effectively triage requests and refer to faculty expert when appropriate.

9. Develop and implement systems to effectively manage, refer and respond to client requests in a timely manner.

10. Analyze usage of lab. Provide written summaries of lab activity, progress and recommendations for priorities, staffing needs, or other changes impacting the lab to leadership team.

11. Monitor client project timelines and budgets to ensure that work is completed on time and on budget. Provide recommendations to clients in order to improve efficiency and effectiveness.

12. Manage and directly supervise any students or staff assigned to lab projects (e.g., data scanning and cleaning).

13. Develop and maintain expertise in data collection software, including (but not limited to) Teleform, Qualtrics, and REDCap.

14. Provide technical assistance on lab projects, specifically for survey development in paper-based or online formats. Provide training and technical assistance to self-service clients of the lab.

NONESSENTIAL FUNCTIONS

1. Attend and participate in PRCHN staff meetings.

2. Perform other duties as assigned.

CONTACTS

Department: Regular contact with department staff and faculty; continuous contact with lab leadership.

University: Moderate contact with university faculty and staff to promote lab and execute university client projects.

External: Moderate contact with community-based organizations to promote lab and execute community-based client projects.

Students: Frequent contact with PRCHN students and interns who are assigned to support the lab; moderate contact with others.

SUPERVISORY RESPONSIBILITY

Supervisory authority over student employees and interns assigned to support the lab.

QUALIFICATIONS

Experience: Must have at least 3 year’s experience working in public health or social science research; at least 1 year of experience in implementing survey-based data collection protocols and at least 1 year of work with a customer service focus. Experience in data collection and customer service required.

Education/Licensing: Bachelor’s degree in health or social science discipline (e.g. epidemiology, public health, sociology, etc); master’s degree preferred. Training in human subjects research required.

REQUIRED SKILLS

1. Knowledge and understanding of survey-based data collection methods and protocols.

2. Ability to develop paper-based or web-based surveys using programs such as Teleform or Qualtrics.

3. Demonstrated experience with statistical packages (e.g. SAS, SPSS, R) to run basic description and bivariate analysis.

4. Professional and effective verbal and written communication skills.

5. Professional and effective oral and written communication skills; Strong interpersonal skills; ability to work and communicate with various individuals from a broad spectrum of disciplines, technical and educational backgrounds within the department, school and university, and with individuals outside the university.

6. Strong organization skills; ability to multi-task, prioritize and meet deadlines. Must demonstrate attention to detail and accuracy, time management skills, and proven ability to successfully follow-through on assigned projects. .

7. Excellent customer service skills; ability to maintain effective working relationships and address the potential and current needs of customers.

8. Effective management skills; ability to lead, train, work with, and elicit cooperation from team members and staff.

9. Ability to work effectively independently and collaboratively within a team. (Must be highly motivated, responsible, dependable and a self-starter.)

10. Effective problem-solving skills; must demonstratesound judgment and good decision-making.

11. Ability to maintain familiarity and demonstrate knowledge of School of Medicine, Department of Epidemiology and Biostatistics, and PRCHN priorities, leadership and programs.

12. Ability to operate laboratory equipment.

13. Knowledge of basic accounting practices is preferred.

14. Proficiency in Microsoft Office (ex: Word, Excel, PowerPoint, Access, Publisher), database applications, and with internet navigation.

15. Must demonstrate willingness to learn new techniques, procedures, processes, and computer programs as needed.

WORKING CONDITIONS

Will need to work collaboratively in a community environment. Occasionally it will be necessary to travel to local meetings and events. Flexibility in work schedule (early mornings, early evenings) may be required to accommodate the schedules of the BSML clients and faculty.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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