Bellman
Nickelodeon Suites Resort - Orlando, FL

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Every day is a NICKTASTIC day here at Nickelodeon Suites Resort. Nickelodeon Suites Resort is a 777 all suite resort with one thing in mind, KIDS! We are looking for amazing individuals to fill our Bellman positions that have an ability to provide excellent service to both adults and kids alike. Are you willing to create family memories that will last a lifetime for our guests?!

Responsibilities:

• Interacts and communicates with guests in a timely and positive manner, provides information as needed.
• Offers luggage assistance to all arriving guests.
• Offers to escort or drive guests to their building, suite or other on property locations
• Assists in answering the Bell Stand phone at times within three (3) rings and with the resort approved greeting.
• Assists in directing traffic in the driveway and front-entrance to the hotel.
• Assists in keeping the Drive and Lobby entrance Show Ready at all times.
• Assists with Room Changes and all luggage assistance requests.
• Maintains all bell logs as required.
• Reports to a Supervisor or Manager any situation involving a guest’s dissatisfaction with our service or any situation within the hotel.
• Maintains up to date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
• Provides continuous guest and team member quality service in accordance with company Quality Service Performance Standards.
• Ability to work in a team environment

Requirements:

• High school graduate or GED
• Hospitality/customer service experience preferred
• Good interpersonal communication skills
• Ability to read and interpret documents including operational guidelines, safety materials, etc.
• Ability to respond to guest and team member inquiries including complaints in a positive and timely manner
• Basic math skills a plus
• Ability to recognize and respond to critical guest and/or team member problematic situations in a timely and positive manner resulting in resolution
Flexible with requirements for evenings, weekends, & Holidays

www.nickhotel.com

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