Helps support HR Contact Center Agents as Benefit subject matter expert by resolving escalated employee inquiries/cases and maintaining excellent knowledge of benefit plans...Performs root cause and case analysis while providing exceptional customer service to inquiring employees...Interacts with Benefits Manager, HRSSC Director, HR Contact Center and Third Party Plan Administrators during the resolution of case issues...Keeps up with industry norms/trends and legislative changes in benefits ...
Ericsson - 19 months ago
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