This position works under the general supervision of the Quality Control Supervisor and manages the reviews of Benefits Timeliness and Quality, Lower Authority Appeals, Data Validation and Tax Performance System. This position provides supervision for four employees. Employee recommends, trains, monitors, coordinates, and provides technical assistance and evaluates performance of staff involved in the reviews of the above mentioned federally mandated programs. Employee assigns work to staff and establishes time frames for completion. Employee is responsible for ensuring that the programs meet Federal and Division guidelines. This position will also ensure the timely completion of all required management information reports.
Knowledge, Skills and Abilities / Competencies:
Applicants should have a working knowledge of UI principles and practices. Should have the ability to establish and maintain effective working relationships with the staff being audited and with UI Management to obtain the maximum cooperation in carrying out the requirements of Benefits Timeliness and Quality Program (BTQ), Tax Performance System (TPS), Data Validation (DV), Lower Authority Appeals (LAA), and High Authority Timeliness (HA). Should have the ability to interpret and apply pertinent laws, regulations and procedures for the BTQ, TPS, DV, LAA, and HA reviews. Should have the ability to prepare and present comprehensive reports of BTQ, TPS, DV, LAA, and HA findings in both written and oral form to division personnel. Should have the ability to operate personal computers, and should have the ability to train UI staff in TPS, DV, LAA, and HA requirements. Should have the ability to build team driven work group is desired. Supervisor skills are necessary.
Minimum Education and Experience Requirements:
Graduation from a four-year college or university and two years of experience in unemployment insurance investigative work, or related field; or an equivalent combination of training and experience.
Supervisory skills preferred. Extensive amount of technical writing experience, strong communication skills (both oral and written), and experience with personal computers, Microsoft Word, Adobe Acrobat, Excel Spreadsheet, PowerPoint and Access.
Supplemental and Contact Information:
All applicants must complete an on-line application using this link http://www.osp.state.nc.us/jobs/index.html . If multiple applications are submitted to an individual posting only the most recent application received prior to the posting close date will be evaluated for consideration. All applicants recommended will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Applicants seeking Veteran's Preference must submit a DD form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the on-line application or may be faxed.
P.O. Box 25903
Raleigh, NC 27611
Phone: (919) 707-1676
Fax: (919) 733-1090
North Carolina Office of State Human Resources - 30+ days ago