Benefit Intake Specialist
MetLife - Tampa, FL

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Job Title: Benefit Intake Specialist Job ID: 73669 Location: Florida Full/Part Time: Full-Time Regular/Temporary: Regular Job Location
Tampa, FL Job Description

Job Summary:
Provides administration of benefits for Long-Term Care Insurance. Administration includes determination of benefit eligibility, information and referral, care management, provider verification, claim processing and customer service.

Functional Responsibilities:
Handles incoming calls through the customer service toll free lines
Provides plan information, assist with the benefit eligibility process, and makes outbound calls to gather a clear understanding of the insured’s care needs
Conducts research when needed to resolve customer questions or complaints
Able to appropriately explain varying plan provisions to customers accurately and in a professional manner
Responds to telephone inquiries from insured’s regarding specific policy details
Understands processes in entire department to assist callers with questions
Works closely with the Care Coordinators to provide a seamless customer experience
Makes outbound calls and sends letters to customers in order to begin the benefit eligibility process in a timely manner
Escalates complaints and potential complaints appropriately
Documents calls in computer system
Completes form letters, task and problem solve resolution of customer issues
Contributes ideas that enhance service quality
Performs project work and other related duties as assigned and required

Supervisory Responsibilities:
None- May provide guidance to junior staff members Job Requirements
A minimum of 2-years of experience in a direct customer service position
Ability to multi-task in a high-pressure environment
Excellent organizational skills
Intermediate skill-level with MSWord and Excel
College degree or college course work preferred
Medical terminology preferred
Previous medical and/or insurance background preferred Business Category
Americas Region Job Category Claims Number of Openings
2 Equal Employment Opportunity MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. How To Apply For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

MetLife - 13 months ago - save job - block
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