Benefits Counselor
AIDS Healthcare Foundation 63 reviews - Jacksonville, FL

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Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them. AHF's core values are to be:

o Patient-Centered

o Value Employees

o Respect for Diversity

o Nimble

o Fight for What's Right

STILL INTERESTED? Please continue!

Essential Duties & Responsibilities

Conducts patient intake interviews, financial screenings for sliding fee scale for self pay patients and links patients to Ryan White and ADAP services when appropriate.

Coordinates with AHF healthcare providers to assist in the determination and/or eligibility for insurance and financial benefits. Verifies benefit eligibility and scope of benefit for private pay clients.

Verifies benefit eligibility as required for Medicaid, Medicare, private insurance, and other public assistance programs or benefits. Assists patients in the completion of benefit application or makes appropriate referrals.

Monitors status of benefit application and follow up on pending applications to ensure timely enrollment/ eligibility for such programs as Project AIDS Care and Disability Applications.

Obtains pertinent information from family members and/or significant others as it relates to benefit and financial information. Ensures appropriate documentation of patient eligibility/ benefit information in patient records and healthcare center files/computer base.

Responsible for maintaining and updating patient information in AHF's EMR.

Prepares reports as required and assigned.

Fills in at other HCC locations as needed, at the direction of the Office Administrator or Director of HCC Operations.

Coordinates Services with other AIDS Service Organizations and Social Service Agencies to provide advocacy, referrals and linkage.

Participation in AHF Meetings/Committees

Attends Benefit Counselors Meeting monthly, and Ryan White Area 4 Case Management Cooperative.

Supervisory Responsibilities

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A.A.) or equivalent from two-year College.

Four years experience working in Benefits and eligibility setting.

4 years experience working in insurance verification, obtaining authorizations and referrals from managed care insurance plans. Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs.

Reasoning Ability

Basic Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer/Software Skills & Abilities

To perform this job successfully, an individual should have knowledge of Internet software and MS Office Word Processing software.

Other Skills & Abilities/Qualifications

Bilingual (English/Spanish) strongly preferred.

Strong interviewing technique and interpersonal communication skills.

Ability to communicate clearly, effectively, and in a sensitive manner with patients, staff, and other healthcare team members. Sensitivity to AIDS/ HIV related issues and concerns as they relate to a diverse patient population.

Ability to work well in a high-stress environment.

Ability to work with minimal supervision.

Certificates, Licenses and Registrations

Certificate in Medical Assisting will be accepted in lieu of one year's experience in a medical office.

If you are interested in this amazing opportunity, please CLICK HERE for immediate consideration.


About this company
63 reviews