Service Manager - Bicycle Retail/Distribution (Chanhassen, MN)
Bokoo Bikes and Paddle Sports is the industry leader in providing the ultimate customer experience. Whether through our retail storefront or from our multichannel distribution network, our employees form the structure from which our success is based. Our unique company culture provides a challenging and fast paced environment in which many opportunities are presented to further personal success. We are a young, professional, and fast moving company that invites you to grow with us!
The Service Manager for Bokoo Bikes and Paddle Sports is responsible for leading, developing, and growing the Service Department. This individual is a key member in the Management Team that supports the varying demands of the business through personnel management, technical, and operations experience. The responsibilities of this position include but are not limited to:
-Managing and performing all levels of bicycle repair through the retail channel
-Managing and performing tasks directly related to the distribution channel
-Managing and executing the technical components of the continuous training program
-Managing and motivating all staff members to accomplish objectives
-Selling bicycles, canoes, kayaks, stand up paddleboards, and all peripherals
-Growing sales through exceptional attention to customer needs
The demands of this position can vary from day to day and month to month. As our business model adapts to the market the individual in this position must be flexible, yet remain focused on serving the customer. From selling a pump one day, to doing a brake bleed the next, then developing logistics solutions of large scale distribution the next, there is no limit to the challenges (big or small) that this position will provide.
Personnel Management Experience
-Demonstrated ability to successfully lead a team of 1-10 subordinates; including sales and service staff
-Training employees of varying skill levels
-Involvement in human resource tasks
-Five+ years professional Service Department experience
-Professional Technical Certification (Barnett's, UBI, etc.)
-One+ year warranty processing
-Manufacturer Technical certifications a plus
-Paddle sports experience a plus
-Associate's Degree preferred; may substitute professional experience
-Familiarity with supply chain and purchasing fundamentals
-Experience with P&L analysis, forecasting, basic accounting, and the continuous improvement process
What we provide for this position
-Generous employee discount programs
-Shower facilities for those who commute by bike
-Health Insurance reimbursement
-Compensation based on experience and qualifications; typically consisting of base pay plus performance incentives. Expected range totaling $25k -- $35k.
-Continuous training opportunities
-Reasonably flexible scheduling
If this sounds like you, submit the following application: http://bokoobikesandpaddlesports.com/merchant/403/files/Bokoo%20Application.pdf
Location: Chanhassen, MN
Compensation: 25,000 - 35,000
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- 2 years ago - save job