Bilingual Customer Service Repersentative
actiondevelopment - Danville, IL

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Basic Function

Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Primary responsibilities include, but are not limited to:
  • The acquisition and maintenance of customers
  • Accept and process current customer payments
  • Process order forms and references
  • Input customer information into the store computer for new lease agreements
  • Update customer information and account status into the store computer for new lease agreements
  • Answer incoming telephone calls and route them to appropriate person as per the first up system
  • File and maintain customer folders and records
  • Assist customers on the showroom floor
  • Direct customer opportunities immediately to the Sales Manager as it relates to sales and service
  • Maintain the appearance and organization of the customer transaction counter
  • Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management
  • Maintain regular mailing campaign
  • Other tasks as assigned by management
Position requires, but is not limited to:
  • Excellent interpersonal skills are required for daily customer contact
  • Professional appearance
  • Computer operations ability
  • Good communication skills
  • Excellent telephone etiquette
  • Excellent organizational skills
  • Strong sales skills - showroom and telephone
  • High energy level
  • Able to lift 50 lbs.
  • Must be able to pass a background check and MVR
  • Bi-lingual helfpul but not necessary