Bilingual Customer Service Representative
Elavon, Inc. - United States

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130022978

Elavon

Description

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Qualifications

Basic Qualifications

  • High school diploma or equivalent
  • Fluent in Spanish (oral and written communication)
  • Six months to one year of customer service experience
Preferred Skills/Experience

  • Basic knowledge of products, services, problem resolution practices and
procedures, applicable regulations, systems and procedures

  • Excellent telephone, interpersonal and verbal communication skills
  • Good problem-solving and negotiation skills as well as the ability to handle
difficult customer calls

  • Ability to identify and resolve/escalate complex problems
  • Proficient keyboard and computer skills, especially Microsoft Office applications
  • Proven commitment to high quality customer service
  • Good time management skills to maximize the number of clients that can be
assisted while maintaining a high level of customer service

Job

Customer Service / Call Center

Primary Location

United States

Shift

1st - Daytime

Average Hours Per Week

40

Elavon, Inc. - 17 months ago - save job