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Department: Customer Service
Location: Omaha, NE or Henderson, NV
As one of America’s most dynamic companies, FirstComp is creating fresh career paths for people with energy, passion and exceptional talent. A national leader in the workers’ compensation industry, FirstComp is becoming a career destination.
FirstComp flourishes through its “people-first” philosophy and has created an organic, dynamic culture where ideas flow freely and every team member collaborates to solve complex business challenges and reach new career heights.
FirstComp named one of Omaha’s Top 5 Best Places to Work, 2 years in a row!
Named to prestigious Inc. Magazine Top 500 list of fastest-growing private companies, four consecutive years.
Named most profitable commercial lines insurer by National Underwriter magazine.
At FirstComp, we believe in providing Superior Service to all customers. Our Customer Service Representatives are a crucial part of our commitment to service. We believe customers want to talk to a real person, so our Customer Service Representatives answer every incoming call to ensure our customers are getting the attention they deserve.
Customer Service Representatives answer incoming calls from insureds, agents, claimants and other customers. Customer Service Representatives are empowered to resolve most issues on first contact. They answer questions related to policy coverage, billing, payments, claims and other issues.
We are not a call center. We are an insurance company, and we are looking for people who want to build careers with us. Our Customer Service Representatives have advanced into positions in many other departments in our company, including Claims, Sales and Underwriting.
High school diploma or equivalent required
Minimum of one year of call center or customer service experience required
Must be proficient in Microsoft Office Products
Pleasant and friendly phone voice
Excellent written and verbal communication skills
Posses strong organizational and analytical skills
Ability to multi-task
Full – Time: Monday – Friday, 8am - 5pm
Bilingual - Spanish/English
Associates will complete a two week paid training program. Training will be conducted Monday – Friday from 8am – 5pm, as a regularly scheduled shift.
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