Bilingual Customer Service Specialist
North Texas Tollway Authority - Plano, TX

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The purpose of this position is to provide general support for agency activities
and services. This is accomplished by answering the phone and taking messages,
answering questions and providing assistance and information, processing
requests for services, processing the mail, processing payments, and reviewing
images. Other duties include completing related projects as assigned.

Sets up new accounts, taking and providing information, making account changes,
and processing requests by answering the phone and/or working on the front counter
Provides general clerical support by assisting patrons or customers; providing
general or specific information; processing requests for services, researching
information, compiling information, maintaining general office records, processing the mail, and assisting with other services.
Processes correspondence by receiving and responding to emails, faxes and other
requests for information.
Processes payments b y verifying information for accuracy, reviewing images,
processing payments for overnight payments, and researches and resolves credit
card disputes.

Work requires knowledge necessary to understand basic operational, technical,
or office processes. Level of knowledge equivalent to four years of high school
or equivalency. Over one year up to and including three (3) years of verifiable
experience in a call center position. Job has no responsibility for the direction
or supervision of others. Work may require providing advice to others outside
direct reporting relationships on specific problems or general policies. Contacts
may require the consideration of different points of view to reach agreement. Elements
of persuasion may be necessary to gain cooperation and acceptance of ideas.
Fluency in English & Spanish is required.

About this company
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The North Texas Tollway Authority (NTTA) operates a toll system consisting of about 90 miles of roadway. Facilities include the Dallas North...