Bilingual Field Service Specialist I
Monitronics - Dallas, TX

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Monitronics:

Bilingual Call Center Position Available!!

Great Pay & Benefits!

Would you like to work for a company that was announced in Dallas Morning News Top 100 Places to Work for 2011? If so, Monitronics is the company for you!

Monitronics offers on-the-job training, a competitive pay package and a solid benefits package. And we offer it all in a casual work setting, with a business-casual dress code.

Monitronics International, a subsidiary of Ascent Capital Group, is looking for a Field Service Specialist I to join their Field Service Team.

The person in this position handles a variety of calls and actions. Responsible for the dealer experience by placing dealers on and off site, and providing information and updates as needed.

Ideal Candidate will have:

-Excellent oral and written communication skills

-Excellent problem solving skills- Identifies and resolves problems in a timely manner

-Must demonstrate the ability to apply common sense while balancing empathy when dealing with customer calls and actions

- Excellent customer service skills

- Bilingual in English and Spanish required

Duties will include but are not limited to:

-Places dealers on site and on test for service and moves

-Schedules customer appointments for technicians

-Verifies signals for our Business Partners

-Provides confirmation #'s upon completion of work and validation of signals

-Handles two-way voice testing for Business Partner

-Updates account information for all system job moves

-Verifies customer no shows

-Creates jobs for dealers on the weekends as needed

-Additional duties as assigned by management team

-Transfers calls to appropriate departments for problem resolution

-Must maintain quality and production on a monthly basis

-Must demonstrate the ability to apply common sense while balancing empathy when dealing with customer calls and actions

-Provides excellent customer service

-Transfers calls to appropriate departments for problem resolution

-Must maintain quality and production on a monthly basis

Ideal ยท

Monitronics - 14 months ago - save job - block
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