Bilingual Helpdesk Agent
Brooksource - Dallas, TX

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About the job:
We are looking for Bilingual IT Help Desk Specialists who have experience supporting, troubleshooting, and repairing computer systems, hardware and peripherals. The ideal candidates will have their A+ certification, experience working in a call center with a ticketing system, Microsoft Office, and 1-3 years of experience. This is a Contract to Hire opportunity.

Duties:
  • Supports and maintains user account information including rights, security and systems groups
  • Resolve calls that have been escalated in the Call Tracking system and assume primary responsibility for client's Workstation support
  • Provide remote Workstation support services while also providing expertise on support services when requested by peers and clients

Requirements:
  • 1-5 years of experience in a Helpdesk support role
  • A+ Certification highly preferred
  • MUST have RECENT experience with Windows XP & 7, and Microsoft Office Suite
  • Must be bilingual in both English and Spanish
  • Familiar with a variety of the fields concepts, practices, and procedures
  • Strong communication, organization and planning, work ethic, client facing and interpersonal skills.

What the Environment is like:
This is a fast pace corporate work environment. Individuals are normally able to dress business casual. In this environment there will be a lot of customer service needed along with the fast-pace challenging setting. Will be times where this person will need to translate technical terms into non-technical language. This individual will be a part of a team, but in some circumstances will be required to work independently.

Start Date : ASAP

Locations: Dallas, TX

Hours : All shifts available

Pay Rate: $15/hr

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