The Call Center Associate acts as a liaison between Customers (Members/Providers) and the Fidelis Care organization. The position holder works with customers to assist in solving problems, enabling use of products, services, providing information, and fulfilling other needs as appropriate. Additional responsibilities include maintaining high
customer service standards as designated by organizational policies and procedures.
- High School degree with a min of one year prior customer service experience
- Understands the appropriate etiquette and demands of a call center environment and acts accordingly.
- Preferred working knowledge of Managed Care/Health Insurance concepts and regulations, experience working in a Managed Care/Health Insurance call center a plus.
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From humble beginnings in a 14-zip code area of Brooklyn in 1993, to presence in all 62 counties of New York State today, Fidelis Care's...