The Call Center Associate acts as a liaison between Customers (Members/Providers) and the Fidelis Care organization. The position holder works with customers to assist in solving problems, enabling use of products, services, providing information, and fulfilling other needs as appropriate. Additional responsibilities include maintaining high
customer service standards as designated by organizational policies and procedures.
High School Diploma Required
BA/BS - Bachelors Degree or equivalent preferred
1-2 years of related experience required
2-5 years of related experience preferred
Evening and Weekend Work frequently required
Lifting 25 pounds
Carrying 25 pounds
Standing, Stooping/Crouching, Bending, Reading, Speaking, Listening, Writing, Cold, Heat, and Atmospheric Exposures (dust, fumes, vapors, and gases) are required for the position
here to learn more about the Fidelis Care employee benefits
From humble beginnings in a 14-zip code area of Brooklyn in 1993, to presence in all 62 counties of New York State today, Fidelis Care's...