The Call Center Associate acts as a liaison between Customers (Members/Providers) and the Fidelis Care organization. The position holder works with customers to assist in solving problems, enabling use of products, services, providing information, and fulfilling other needs as appropriate. Additional responsibilities include maintaining high
customer service standards as designated by organizational policies and procedures.
High School Diploma Required
BA/BS - Bachelors Degree or equivalent preferred
1-2 years of related experience required
2-5 years of related experience preferred
Evening and Weekend Work frequently required
Lifting 25 pounds
Carrying 25 pounds
Standing, Stooping/Crouching, Bending, Reading, Speaking, Listening, Writing, Cold, Heat, and Atmospheric Exposures (dust, fumes, vapors, and gases) are required for the position
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Fidelis Care - 2 years ago
From its origin in 1993 as the Catholic Health Services Plan of Brooklyn and Queens, Inc., Fidelis Care has grown -- both in the scope of...