A rapidly expanding, entrepreneurial technology company, Alarm.com, is seeking an ambitious, self-directed bilingual individual with proven experience in administrative support to join our team in Bloomington, MN. The Office Administrator will work with the local Director, as well as be a part of the broader Facilities and Admin team, to ensure that all Alarm.com employees have the support and resources needed to do their jobs effectively.
This is an exciting opportunity in a healthy and growing technology company. Applicants should enjoy working in a fast paced and customer service oriented environment in a tight knit and highly collaborative organization.
The Office Administrators primary job responsibilities include:
Customer Service (25%) Offer outstanding customer service, both written and verbal to our customers (internal and external)
Respond/resolve employee requests for administrative support
Answer phones, screen calls, direct calls and take messages
Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel
Facilities/Security (25%) Facilitate meetings by maintaining conference room schedules, tidying conference rooms, and ordering and setting-up catering
Maintain visitor badge inventory and audit the list weekly to ensure all badges are returned
Ensures that visitors sign in and out, have legitimate business with Alarm.com and that visitors are escorted by their host at all times
Overseeing the reception desk, kitchens, coffee areas and conference rooms to provide an orderly and productive work place that is tidy (chairs pushed in, trash removed, spills cleaned up)
Work closely with Facilities and Office Manager on facilities projects such as seating chart and name tag maintenance and others as assigned
General Duties (25%) Collect and distribute mail and packages
Ensure appropriate supply inventory levels are maintained to avoid outages while remaining cost effective
Unpack supply orders and deliver to appropriate locations for storage
Monitor toner and paper levels in each printer/copier and replenish as needed
Create POs, when required, under the guidelines of the Alarm.com procurement policy
Run and/or compile reports, as needed
Assist with drafting communications, as needed
Other Projects as assigned to frequently include filing, mailing, shipping, copying, etc
Dealer/Customer Support (25%) Providing exceptional support for our customers regarding all Alarm.com products and services
Answer incoming inquiries from potential customers and/or dealers
Providing thorough documentation for calls taken including encountered issues, resolutions, and follow-up required using the companys web-based support system
Develop and/or revise support documentation for products and processes
Remain up-to-date on Alarm.com technologies by staying connected to Dealer/Customer Support teams and participating in training (meetings, labs, etc)
WHY WORK FOR ALARM.COM?
Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.
Alarm.com, founded in 2000, is the industry leading technology provider of interactive security solutions. Through advanced wireless monitoring, mobile and web-based services, and a proven hosted services platform, Alarm.com helps protect over one million residential and commercial customers throughout the United States and Canada. Alarm.coms products and services are offered exclusively through a network of over 5,000 licensed and authorized Security Dealers. Alarm.coms headquarters are located in Vienna, VA. For more information, visit www.alarm.com.
Alarm.com offers competitive pay, 100% employer paid medical benefits, health savings account option with company contribution, 401(k) with employer match, paid holidays, 4 weeks of paid time off increasing with tenure, paid maternity and paternity leave after 1 year of service, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.
Alarm.com is an Equal Opportunity Employer
TO APPLY: Please email cover letter and resume to email@example.com
3+ years working in a fast paced office environment, in an administrative role
Bilingual in English and Spanish required, other languages a plus
Bachelors Degree preferred
Outstanding interpersonal, communication, and customer service skills including a flexible and positive attitude
Proven technical skills including proficiency in Outlook, Excel, and Word, as well as proficiency using standard office equipment such as a copier, postage machine, fax, printer, and postage station
A very high degree of personal integrity including the ability to manage sensitive or confidential information
High energy level and ability to prioritize competing requests
Ability to contribute to a team as well as complete tasks independently
Ability to communicate orally and in writing, in a clear and concise manner.
Strong organization skills and the ability to manage multiple processes and priorities at once
Ability to lift and handle packages or equipment up to 30 lbs.
Ability to adapt to changing work requirements and priorities that require overtime or extended hours.
Alarm.com, founded in 2000, is a leading technology provider of connected home services, powering well over one million residential and...