Billing Analyst
Constant Contact - Waltham, MA

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As a result of our continued growth and the success of our business model, we are searching for a Billing Analyst. The successful candidate will be well organized and detail-oriented with excellent communication skills.

Responsibilities may include:
  • Assist Customer Support with customer questions and billing issues
  • Research billing inquires and conclusions using internal software systems
  • Process customer credits and refunds and communicate with customer support personnel
  • Process daily incoming customer payments and bank deposits
  • Review billing inquires resolved by support for adherence to procedure and documentation of conclusions
  • Provide ad hoc assistance to accounting and finance team and support auditor requests
Skills and Experience (Required):
  • Associate Degree or commensurate experience
  • Well organized and detail-oriented with excellent communication skills. Strong verbal, written, and interpersonal skills
  • Comfort with technology and competency in MS office and web browser environments
  • Must be a motivated individual with a desire for learning and professional growth in a corporate accounting environment
Additional experience with any of the following is a plus:
  • Prior finance, accounting, billing or customer support experience
  • Prior experience in a high volume credit card payment environment

About this company
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Constant Contact helps small businesses do more business. We have been revolutionizing the success formula for small businesses, nonprofits,...