PurposeThe regional Billing Representative is responsible for the preparation and audit of all data required for accurate creation of customer invoices, as well as for responding to and resolving any customer billing inquiries / issues. Key Responsibilities Monitor Order Information Update Goods Movements.Review order information within SAP, Interactive Marketplace and on incoming delivery documents to ensure orders have been finalized by the Dispatch department to enable invoicing.Review goods movements for orders crossing state lines and add additional goods movements as needed to ensure information required to properly capture taxes is recorded. Invoice Preparation / Audit. Utilize SAP and Interactive Marketplace to perform quality inspections on delivery data prior to invoice creation.Review and update (if necessary) information within SAP to ensure orders are properly documented (e.g. actual quantities delivered, products).Resolve quality errors by completing delivery documentation with information provided by the Dispatch department or drivers, ensuring orders are tied to the correct customer contract, validating the pricing and conditions tied to each order, adjusting actual quantities delivered, and / or making any necessary adjustments for damaged packaging.Maintain and index documentation for customer billing.Key customer invoices into SAP. Issue Resolution.CustomerReceive calls from Customer Service department or Pilot Logistics Services customers regarding billing inquiries and issues.Utilize SAP to provide necessary billing information or to make invoice corrections as needed.Work with the Sales, Dispatch and Pricing departments to gather necessary information and to ensure customer satisfaction is maintained.InternalWork with Procurement and Accounts Payable departments to correct fuel supply pricing errors detected when vendor invoices are received within SAP. Education/Experience Required: High School Diploma3 or more years of work experience. Skills / Other Requirements.Experience with SAP software core applications preferred and proficiency in Microsoft Excel, Access and Word.Must be able to utilize the 10-key function and have the ability to thrive in a fast-paced work environment.
Pilot Logistics Services - 8 months ago
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