This position is a member of the commercial accounts team in the Patient Accounts Department. Under general supervision, submits patient bills to the appropriated payers and performs effective follow-up on open accounts in a timely and accurate manner, reviews and reports status of billing, audits accounts as needed and respectfully works with patients or payers to resolve account issues. Provides leadership and expertise within assigned payer classification to management regarding policies, procedures and/or productivity.
High school diploma or GED required. Associates Degree in Business, Liberal Arts, Accounting, Science or related field or a minimum of sixty credits towards a Baccalaureate Degree or equivalent combination of training and/or experience required. Minimum of 1 year customer service experience required. Administrative or call center experience preferred. Must possess proficient computer skills. Knowledge of the health care third party payer system is preferred. Must pass CPAT exam after 1 year of employment. Must be able to exercise independent judgment and take initiative in order resolve problems or issues on a timely basis. Strong verbal and written communications skills, as well as ability to pay close attention to detail required. Must be able to maintain confidential and privileged information. Ability to respond quickly and professionally to frequent incoming customer inquiries. Must be able to sit for long periods of time.
Lakeland HealthCare - 19 months ago