Billing Supervisor
HDIS - Olivette, MO

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The Non-Private Pay Billing Supervisor will work with the Director of Reimbursement and Billing Manager in all aspects of managing the responsibilities for the department including associate hiring, motivation, coaching, development, discipline, customer satisfaction and achievement of key metrics. Therefore specific requirements of the position include but are not limited to:

Summary of duties and responsibilities:
  • Supervise daily tasks of Billing team
  • Review performance data for Billing team and speak to issues/concerns
  • Monthly 1 on 1s
    • Conduct monthly 1 on 1 meetings with employees
    • Review performance to metrics
    • Address areas for improvement
  • Annual Performance Reviews
    • Compile and compose review information for employees
    • Conduct employee face to face reviews with Manager
  • Complete HR/payroll for employees
    • Ensure employees meet targeted/expected overtime goals
    • Ensure employees complete make-up time as scheduled
    • Ensure attendance occurrences are handled correctly
    • Schedules
    • Point of contact for employees to call regarding unscheduled absences
    • Enforce HR policies (attendance, dress code, cell phone, etc.)
  • Employee Conversations
    • Accurately document employee conversations in a timely manner
    • Consult with Managers/HR as applicable regarding nature of conversations
  • Motivate Team
    • Create and implement activities to motivate team to meet/exceed metrics
  • New Employee Set-up
    • Work with HR/IT to on-board new employees
    • Work station set-up (computer, phone, supplies, etc.)
  • Audit Employee Performance
  • Manager on Duty
    • Work designated Saturday as Manager/Supervisor on duty
  • Other Duties as Assigned
  • Consistently display initiative in all aspects of the position, including attendance, service delivery, and volunteering for special projects or assignments
  • Must be able to work overtime with or without advance notice as the demands of the department warrant
  • Successfully juggle the known needs of the position with extra responsibilities as assigned
  • Keep HR and management informed of area activities and significant problems
  • Maintain a high degree of confidentiality pertaining to team member and customer situations.
  • Assist Director of Reimbursement and Reimbursement Manager with projects as needed
  • Take escalated customer calls and ensure situations are resolved in a ‘Win-Win’ manner
  • Work cooperatively with staff from their own department and other departments to identify customer service problems, make recommendations, and plan and coordinate program and communication changes
The Non-Private Pay Billing Supervisor serves as an example for other department members to strive towards and will uphold the culture of HDIS including relationship building with customers as well as general behavior on HDIS premises or at other HDIS sponsored events.

Education, prior experience, specialized skills and knowledge:

Required Experience or Background
  • Demonstrated experience in a supervisory capacity
  • Demonstrated experience billing Medicaid/Medicare/Insurance
  • Ability to motivate employees to accomplish department and company goals
  • Able to remain calm during stressful situations, including interpersonal conflicts between team members
  • Extensive problem solving capabilities
  • Strong written and verbal communication skills
  • Able to work independently and within a team with little supervision
  • Attention to details and accuracy along with strong organization skills
  • Cooperative and willing to assist others
  • Able to use computer applications, adding machine, telephone, PC, copier, fax machine and other basic business machines
  • Able to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables
Preferred background would include:
  • Experience and comfort level using Microsoft products including Excel and Word

About this company
28 reviews
For 27 years, HDIS has been taking care of our customers’ needs in a much simpler fashion. We are unique because, unlike most mail...