The position will be responsible for supporting our current BMC Remedy/ITSP version 3 environment while our internal development team completes preparation and upgrades our environment to BMC Remedy/ITSM version 7.
Support includes break/fix (application incident) resolution, data administration requests, documenting administration steps for future internal turnover, and to shrink our current support backlog to a minimum.
The Remedy work is 80% Data Administration on the ITSP application ...
iitjobs - 18 months ago
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