Board Liaison Officer
Mercy Corps - Portland, OR

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The Board Liaison Officer manages a complex and demanding set of responsibilities ensuring strong and productive relations with Mercy Corps’ Board of Directors and providing prompt and thorough response to wide ranging projects for the Chief Executive Officer (CEO). S/he will be responsible for facilitating multiple projects related to the activities of the Board of Directors, including: Board development and governance, high-level communications with the Executive Team, and board meeting, travel, and event coordination. In the assigned role as the agency’s Corporate Secretary, this position organizes content for, attends, and records proceedings of all Board and Executive Committee meetings. S/he will also provide direct project management, research, and advisory support to the CEO promptly carrying out special projects on a wide variety of issues. S/he will function as a key member of the executive support team and work in partnership with the Assistant to the CEO to provide support for the CEO in his representational and management roles.

Mercy Corps helps people in the world's toughest places turn the crises of natural disaster, poverty and conflict into opportunities for progress. Driven by local needs and market conditions, our programs provide communities with the tools and support they need to transform their own lives. Our worldwide team of 3,700 professionals is improving the lives of 16.7 million people in more than 40 countries. For more information, see The Board of Directors is an integral part of the leadership of the agency, contributing with governance oversight, representation and fund-raising, and operational guidance when needed.

Board Relations

Act as the primary liaison between the CEO and the Board.
Coordinate, organize, and design three annual board meetings and related events, and support board committee meetings.
Ensure that the Board of Directors meetings comply with legal regulations and Mercy Corps policies and procedures.
Contribute directly to the Board recruitment by creating research, analysis, and recruiting plans for candidates including tracking key influencers globally.
Develop individual annual plans for each Director that best leverage their expertise and networks to enhance Mercy Corps’ influence, impact, and income.
Support the development of Mercy Corps’ quarterly performance & Board reporting against annual goals/objectives with the strategic planning team with Strategic Planning Team.
Manage and update current Board biographies, affiliations, published articles, achievements and activities, communications, contact lists, expense reports purchasing requisitions, and travel approval forms.
Support travel for board members to meetings and field trips as required.
Provide direction to the Advisory Board strategy and support its development.
Liaise with Resource Development for fundraising and community relationship-building efforts with the Board.
Respond to internal inquiries from team members regarding Mercy Corps’ Board Governance details and policies.
Work with the Communications Team to produce consistent written products from the Board for the website.

CEO Support

Work in partnership with the Assistant to the CEO in the management of CEO’s fast-paced schedule and high-level communications.
Assist in preparation for CEO’s global speaking engagements and participation in international forums.
Represent the Office of the CEO with confidence, intelligence and grace to high-level government, corporate, NGO, and academic actors, as well as internally within Mercy Corps.
Act as a positive and inspiring member of the executive support team, facilitating cooperative support and management of complex organizational strategies and challenges.
Support the CEO’s participation in leadership forums including the Board of Interaction and others as needed.

Special Projects

Provide research, project management, and other special projects support in support of strategic initiatives.

Coordinate, support, and where appropriate lead special initiatives.
Support high-level agency participation in key global forums (specifically WEF), helping the CEO, Executive Team, and Regional Program Directors leverage these opportunities in service of core agency objectives.
Prepare professional reports, summaries, and presentations as requested.

Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves .



WORKS DIRECTLY WITH: CEO, Assistant to the CEO, Executive Team, SLT, Board of Directors.

  • BA/S or equivalent in related field required and MA/S preferred.
  • 3-5 years senior support working with board of director in a professional or executive office setting.
  • Excellent writing skills including proofreading and editing proficiency as well as minute keeping.
  • Strong computer literacy required including MS Office Suite.
  • 3+ years with research and analysis including design, implementation and evaluation of research projects.
  • Experience with coordination and management of travel schedules, meeting and report compilation.
  • Proven experience maintaining a high level of confidentiality and professional conduct.
  • Highly effective and professional verbal communication.
  • Proven ability to prioritize multiple competing and changing priorities, requests, tasks, deadlines.
  • Proven ability to manage demands and stresses of executive wing with grace and humor.
  • 2+ years of experience in relief and development field with non-profit or government.
  • Preference given to current or former Mercy Corps team members.
The successful candidate will demonstrate a healthy combination of professionalism and confidence in providing efficient support to Mercy Corps’ Board of Directors and CEO. S/he will possess excellent communication skills, both verbal and written, and will place a high level of priority on attention to detail and organization. S/he will be extremely flexible and possess the ability to multi-task. The successful Officer will be able to work both independently and cooperatively, and will effectively and accurately represent Mercy Corps at all times. S/he must demonstrate flexibility and creativity in planning and problem solving, will have proven ability to learn quickly, take initiative, and be accountable for results in a fast-paced, fluid and work environment. An entrepreneurial spirit that is both creative and flexible is important. S/he will often be the frontline communication with sources of influence and will handle this with a positive, informed, manner.

This position is based in Portland. Periodic travel will be required to support the board meetings it is anticipated that will be US travel. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Required Skills

Required Experience

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Mercy Corps is dedicated to helping the poor and oppressed in developing countries. The not-for-profit organization offers emergency relief...