Boutique Director, Las Vegas
Chanel - Las Vegas, NV

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We are currently recruiting for the following open position:
Department/Division: Fashion Boutiques
Title: Boutique Director,
Location: Las Vegas, NV


Chanel Inc. a leader in the luxury goods industry is seeking a Boutique Director. The Chanel management team focuses on three primary areas of Image, Service and Leadership in their roles, alongside business responsibilities. Within the boutique team, the Boutique Director is the ultimate Chanel brand ambassador, keeping brand image and standards in mind as a constant priority. S/he also helps to drive the company standard of the Ultimate Luxury Experience for all clients and ensures the boutique is represented within the highest standards of image, service and leadership. The Boutique Director is also the primary business owner, driving and maximizing boutique sales volume and profitability while ensuring operational integrity. S/he sets the boutique tone and culture while overseeing team development and the generation of bench strength. Operationally, the Director assumes full responsibility for operational compliance and team understanding of Chanel’s guiding principles.


  • Model “floor-ready” expectations in terms of dress code and behave as a brand ambassador to all audiences Actively assess efficacy and suggest changes as needed
  • Enforce “floor-ready” guidelines amongst team in a reasonable, constructive and respectful manner
  • Set standard for brand image by partnering with Visual team on boutique visual needs and initiatives. Ensures space is kept in line with visual direction
  • Maintain floor coverage to support team in providing a superior Chanel Experience for clients. Set an example through client interactions and ensure a welcoming environment exists on the floor. Be aware of Fashion Advisor behavior to ensure standards are being met
  • Identify and address all client needs and expectations. Successfully resolve high level issues, partnering with the appropriate teams as needed
  • Lead client service initiatives and work with team to understand and execute
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge. Work with internal partners to identify training needs and opportunities
  • Maintain thorough understanding of all policies, procedures and processes. Responsible for boutique adherence to company retail operating and security procedures. Assess trends and needs and partner with corporate to ensure ad-hoc training is delivered as needed
  • Ensure team understands and adheres to Chanel’s guiding principles, the driver and spirit behind policies & procedures
  • Work with Fashion Advisors to develop sales technique and clienteling skills
  • Develop and direct onboarding strategies for new hires and partner with staff to drive execution
  • Meet annual mystery shop goals to be set in partnership with corporate teams
  • Assumes overall leadership responsibility for boutique and acts as ultimate decision maker
  • Develop and lead team to ensure consistent achievement of company standard
  • Create and influence a culture of collaboration, growth and development. Develop and lead team, focusing on building bench
  • Proactively address and resolve employee issues in a professional manner and in accordance with Chanel standards, policies and procedures; partner HR as needed
  • Demonstrates integrity, honesty and knowledge that promotes the company culture, values, and mission
  • Fosters a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment
  • Own recruitment. Actively develops relationships with potential talent pool for all positions on the team.
  • Hold recurring coaching/counseling sessions with associates to review performance and provide timely feedback.
  • Develop business goals with Regional and translate into team action plan
  • Responsible for driving all aspects of business volume including assortment planning in conjunction with corporate teams, events, community networking and client development
  • Identify strategies to retain and develop high-potential and top clients. Develop action plans for team members to drive these initiatives
  • Create and maintain strong working relationships with corporate partners to continuously assess and strengthen all aspects of the business
  • Continuously network for active knowledge of the market, industry trends and competition. Leverage this understanding to drive the business
  • Control store expenses and maintain operating budgets while continually striving to reduce costs
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and L/P audits
  • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
  • Represent Chanel by identifying and interacting with appropriate local community groups to generate business opportunities and positive PR
  • Oversee adequacy of client gifts and favors throughout the year
  • Set and approve weekly schedule, ensuring adequate floor coverage
  • Manage and drive appropriate stock levels to maximize full price sales and sell through
  • Complete EOM Report monthly recapping merchandise performance and business trends
  • Other business projects/responsibilities as assigned

Minimum Education: Bachelor’s degree required. Degree in management, hospitality or fashion-related field a plus

Minimum Years of Experience: 8-10 years of prior retail management experience a must. Must have experience with operations, merchandising, sales and stock activities

  • Prior experience in luxury fashion running a comparable size business is required
  • Proficiency in Microsoft Office Suite is needed
  • Excellent communication skills, verbal and written, are a must
  • Strong analytical skills and ability drive a business from all facets are required
  • Strong vision and leadership skills are must; proven track record of developing a team is needed
  • Ability to handle multiple tasks and meet tight deadlines concurrently is needed
  • Ability to understand budgets, sales, stock and assortment planning is a must
  • Ability to work a flexible schedule and stand/walk for extended hours is required
  • The ideal candidate demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
Candidate must possess managerial courage and high degree of ethics.

Chanel, Inc. is an Equal Opportunity Employer.


About this company
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Chanel S.A. is a high fashion brand that specializes in haute couture and ready-to-wear clothes, luxury goods and fashion accessories....