Box Office Assistant
Seneca Gaming Corporation - Niagara Falls, NY

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The Entertainment Box Office Assistant works directly with the Entertainment Manager to ensure day to day box office operations and event ticketing and sales for SGC. The Box Office Assistant ensures the box office operates within the scope of generally accepted box office and accounting practices. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must be 18 years of age or older upon employment.

High school diploma or equivalent required.

Minimum of five (5) years Box Office experience is required.

Minimum of two (2) years of assistant box office management is preferred.

Minimum of two (2) years of Ticketmaster host and Client Center systems is required.

Must be able to work well independently and in a satellite office environment.

Candidate must be able to handle multiple priorities in sometimes high stress situations.

Proficiency with Microsoft Office including Word, Excel, Outlook and other Windows applications.

Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays as well as ability to perform in a fast paced environment.

Candidate must also have the ability and means to travel to the appropriate SGC property to facilitate responsibilities.

1Knowledge of the entertainment industry preferred.

Language Skills and Reasoning Ability:
Must possess excellent communication skills.

Must be able to write and speak effectively to the public, employees and customers.

Must have the ability to deal effectively and interact well with the customers and employees.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner within the specified guidelines of the Entertainment Coordinator position.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

Must be able to stand, walk, and move through all areas of the casino for extended periods of time

Must have good hearing abilities; office noise level is quiet, concert noise levels are loud.

Must be able to life and carry up to twenty (20) pounds.

Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

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