Branch Director
WILLCARE - Newburgh, NY

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Come work for WILLCARE because we're home.
A family-started, independent, proprietary leader in the home health field, WILLCARE has been at the forefront of skilled and non-skilled home health services since its formation in 1983. Focusing on preventive, rehabilitative and therapeutic care in all applicable settings, from skilled nursing and rehabilitation to personalized care, we customize each care plan to the unique needs of our patients – always understanding that kindness and compassion is as crucial to the process as any other form of treatment.

WILLCARE owns and operates Medicare-certified home health agencies, licensed home care agencies and supplemental staffing businesses in New York, Ohio and Connecticut. WILLCARE is a significant health care employer, with more than 2,100 people working in 14 branch offices and 6 recruitment / training sites.

After more than 30 years caring for the people in the regions we serve, a visit from WILLCARE is a visit from family.

The Branch Director is responsible for supervising the provision of skilled services for the assigned branch(es) and contributing to the overall company success. The Branch Director is responsible to effectively manage the clinical operations, services, personnel performance, and office management for his/her respective branch(es) on an ongoing basis.

  • Supervise the day-to-day office and clinical operations (including ensuring daily and weekly tasks are completed even during staff absences). Monitor office staff action screens daily.
  • Demonstrate competency with the State and Federal Survey process and ensure that the agency as a whole and all the agency staff are prepared for on-site surveys and other external audits.
  • Supervision of overall operations including but not limited to:
    • Review of On-call Log.
    • Review and follow-up on complaint forms and all QI reports.
  • Facilitate general staff meetings and monthly Case Manager meetings.
  • Complete the weekly Key Performance Indicators (KPI) Report and email to the Administrator, Director of CHHA, and Chief Operating Officer by 5 p.m. each Tuesday for the previous Sunday through Saturday. Complete chart audits, document completion and maintain in appropriate log.
  • Take administrative on-call as a support to the on-call nurse and to provide software management related to processing intakes, reviewing evaluation packets, and scheduling, moving, reassigning visits to ensure the smooth function of the Agency during off hours.
  • Ensure that end of episode billing is completed timely and outstanding claims are kept to a minimum.
  • Ensure deficiencies related to the Central Support Office audit findings are addressed and corrected per action plans. Maintain Clinical Audit scores at 85% or greater.
  • Ensure follow up on OASIS Assessments that could not be processed due to licensed professional documentation deficiencies.
  • Ensure the review and approval of non-visit activity daily by the Office Manager, to ensure timeliness of payroll processing and management of employee activity.
  • In conjunction with the Administrator, approve all non-admissions prior to the non-admit decision being made by the office or field staff. Review and process non-admits if a visit is made and the determination is made to pay the clinician.
  • Ensure productivity standards are met for full time and part time employees.
  • Review and approve bi-weekly payroll before transmittal to Central Support Office.
  • Review infection control reports for all clients. Provide all follow up related to infection control reports (both client and employee), process these reports in Homecare Homebase and ensure clinical managers and supervisors are reviewing for their teams.
  • Review occurrence reports. Provide all follow up related to occurrence reports and processes in Homecare Homebase and ensure clinical managers and supervisors are reviewing for their teams.
  • Conduct Clinical Quality Improvement (CQI) functions and report to the Professional Advisory Committee (PAC).
  • Review statistics of the quarterly Clinical Chart Review. Develop corrective plans congruent with Policies and Procedures. Route the corrective plan to the Administrator and Director of CHHA. Review approval and implement corrective plan. Compile and present statistics to PAC.
  • ADR and Denial review, preparation and submission per established protocols.
  • Review and approve accounts payable and ensure submission to the Central Support Office per protocol (as needed, or in place of the Office Manager).
  • Participate in the Agency Disaster Plan including but not limited to:
    • Committee to annually review the disaster preparedness plan.
    • Test the call tree per policy; present/ perform a disaster drill annually.
    • Activate the emergency preparedness plan when a disaster is imminent in the absence of the Administrator.
    • Activate the Emergency Preparedness and Response Plan for clients.
    • Supervise and direct the emergency preparedness plan implementation.
    • Act as the Agency Disaster Coordinator in the absence of the Administrator.
  • Participate in community awareness and education programs

  • Graduate of an accredited School of Nursing, College or University.
  • Currently licensed and registered to practice as an RN with the State Board of Nursing.
  • Must possess at least one of the following combinations of education & experience:
    • Master's Degree in nursing, public health, business administration or another health related field and two years of home care nursing experience; OR
    • Associate's Degree or Diploma in Nursing plus two years of experience as a supervising community health nurse.
  • Minimum of 2 years previous supervisory / management experience.
  • Knowledge of State and Federal Home Care Regulations.
  • Must be capable of multitasking while maintaining a professional and friendly demeanor and be able to function well in an atmosphere of stress and interruption.
  • Demonstrate outstanding leadership skills and interpersonal skills.
  • Must be organized and able to effectively communicate both orally and in writing.

  • Ability to lift up to 10 lbs.
  • Work environment is characteristic of any office setting which involves prolonged periods of sitting and intermittent physical activity such as occasional requirement to stand, walk, reach with arms and hands, and to stoop, bend, kneel, or crouch.
  • Occasional irregularity of hours.
  • Ability to travel to various offices / sites / patient homes.


At WILLCARE, we recognize that everyone's needs are different. That's why our comprehensive benefit package has something for everyone and can be tailored to fit your needs.

As a valued member of our team, you will have options in full, part-time or per visit work, weekdays, evenings or weekends, specific shifts, locations or hours. We provide a different assignment schedule each week to accommodate your personal needs.

Our progressive benefit package includes medical, dental, vision, and life insurances, FSA, HSA, 401k, short-term disability, PTO, paid holidays, tuition reimbursement and more!

About this company
42 reviews
WILLCARE is a family-owned, independent, proprietary, regional leader in the home health care field. And we've been doing a pretty good job...