Branch Liaison Specialist
Arthur J Gallagher Risk Management Services, Inc. - Itasca, IL

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Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

At Arthur J. Gallagher Risk Management Services (AJGRMS) , we deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products, from offices throughout the United States and Canada, and operations in Bermuda and Puerto Rico.

Position Summary :
The purpose of the Branch Liaison Department is to act as the primary liaison between the Branch office staff and the various Accounting departments (Accounts Receivable, Accounts Payable, Financial Controls and Billing). In addition, the department acts as the primary contact for Carriers to resolve their questions.

The Branch Liaison Specialist reports to the National Branch Liaison Manager and is responsible for ensuring that all questions from either Branches or Carriers are addressed in a timely manner.

Essential Duties and Responsibilities:
Take inquiries from the branches and ensure that all issues are addressed either by answering internally to the group or forwarding requests to the appropriate party.

Track branch questions/issues and ensure that the responsiveness of the team is within SLA agreements.

Identify and resolve issues and coordinate appropriate solutions to ensure that they are resolved in a timely fashion

Track carrier qestions/issues and ensure they are quickly resolved.

Assume other responsibilities and project leadership roles as assigned.


High School Diploma
5 years or more of Finance/Accounting/Billing experience - preferably in a role that interacted with operations/sales functions as well as accounting functions.
Insurance Industry experience desired.
Excellent verbal and written communication skills.
Intermediate Microsoft Office skills including Excel and Word.

Ability to quickly learn new systems. Desired:
Bachelor's Degree Preferred

Work Traits:
Customer relations orientation (Experience with Call centers or help desks a plus) and detail-oriented.

Organizational and time management skills (i.e., ability to manage multiple priorities).

EPIC (Applied Agency Management System) , DMS (Document Management System), RoCK (Repository of Carrier Knowledge), SLM (Surplus Lines Manager), ICE (Intercompany Clearing Exchange), GREAT (Gallagher Reconciliation Evaluation Analysis Tool) experience a plus.

U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities,Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill.Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.