Branch Manager I
Branch Manager I - Wynantskill, NY

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Required Skills:
Associated Degree required, Bachelor’s Degree preferred
At least five years sales/banking and management experience, with demonstrated sales performance
Must successfully register and maintain registration annually with The National Mortgage Licensing System and Registry in compliance with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act
Strong business development skills with proven performance
Commitment to superior customer service
Demonstrated experience with and knowledge of bank products, services, policies and procedures for lending, deposits, investment and insurance products
Strong leadership and organizational skills
Strong human relations skills with an emphasis on staff development

Job Description:
The primary function of a Branch Manager is to drive sales and revenue generation for the branch. The Branch Manager ensures that we are delivering on our vision to be our customers’ trusted financial advisor by fostering an exceptional customer experience and building lasting relationships. In addition, this individual will be responsible for providing sales coaching for all individuals in the branch to assist in the achievement of bank goals and initiatives. Ultimately this individual is accountable for customer service and oversight of operational activities at the branch, but delegates these duties on a day-to-day basis to the Assistant Branch Manager. This position requires the individual to adhere to and support First Niagara Bank’s Statement of Values.

Key Responsibilities:
Lead and manage overall sales performance of the branch to reach productivity and growth goals
Lead and manage conversion of service requests to sales
Lead and manage customer onboarding
Prioritize and deploy the most efficient high impact sales activities to generate sales outcomes
Focus on and exhaust proactive sales efforts with existing customers before prospecting
Generate sales personally to drive growth in small business and/or consumer relationships
Fully leverage available sales tools, prescribed in-branch routines, call lists and best practices to drive sales productivity SALES INTERACTION EXPECTATIONS
Drive sales through consistent profiling, cross-sell and follow-up activities
Drive utilization of CRM to document customer interactions, sales activities, facilitate follow-up and forecast sales results
Drive and coach consistent delivery of our sales model with every customer SERVICE EXPECTATIONS
Owns a consistent and exceptional customer experience by all branch employees to achieve customer satisfaction and loyalty targets (Drive to “5”)
Ensure delivery of exceptional customer service behaviors to create advocacy and earn the right to expand relationships
Ensure and promote personal ownership by all branch employees of customer issues through resolution
Do what’s best for the client by promoting referrals to the most appropriate branch team members and cross-functional business partners as appropriate PEOPLE EXPECTATIONS
Foster a branch environment that inspires, motivates, challenges ,supports and provides recognition for exceptional performance
Demonstrate hands on leadership through direct participation in ongoing communication, branch meetings, call nights, etc
Maximize branch sales productivity and improve employee capability/skills through formal coaching routines and mentoring; leverage training opportunities when appropriate
Emphasize the stated sales and service expectations for each position
Manage individual performance of branch staff through prescribed management routines, using required tools as necessary ADMINISTRATIVE/OPERATIONAL EXPECTATIONS
Oversee all branch administrative and operational duties
Process and approve (within approved authority) customer transactions according to prescribed policies and procedures
Responsible for adhering to and ensuring business unit complies with pertinent laws, regulations, First Niagara’s Compliance Policy as well as external compliance requirements