Branch Manager
KEMBA Financial Credit Union - Columbus, OH

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The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact position requires the ability to deal effectively with Members and Associates in person, by telephone and in writing.

Duties and Responsibilities:
• Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership.

• Provide consistent and ongoing support to the sales staff:
a) Plan and conduct regular department meetings;
b) Implement training as needed;
c) Recognize and reward employees for achievement;
d) Act as a role model and motivator;
e) Provide goals and feedback to the department.

• Monitor sales activity of the Credit Union and administer sales incentive programs.

• Maintain and improve the quality of the Credit Union’s financial products and services.

• Maintain employee time records and report any missed work, cash discrepancies or scheduled days off.

• Ensure that security procedures are followed.

• Develop a working knowledge of the Credit Union’s data processing system.

• Oversee the branch facility:
a) Ensure that supplies are adequately stocked;
b) Maintain all branch office equipment including check encoders, ATMs, computers, printers, phone systems, etc.;
c) Maintain office appearance, including furniture, fixtures, walkways, marketing displays/materials, etc.

• Develop thorough knowledge of lending and financial services.

• Assist in development of new products/services.

• Assist in other areas as directed by Credit Union management.

• Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.

• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.

• Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.

Required Qualifications:
Undergraduate degree in Business or Finance or related education and experience
Three to five years of managerial experience
One to two years in a sales environment
Strong organizational skills
Professional demeanor
Effective communication skills

Desired Qualifications:
Previous experience in a branch management capacity
Teller and account assistance experience

Physical Activities and Requirements of This Position:
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

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