Branch Operations Coordinator
First Financial Corporation - Urbana, IL

This job posting is no longer available on First Financial Corporation. Find similar jobs: Branch Operation Coordinator jobs - First Financial Corporation jobs

Provides day-to-day supervision and assistance for tellers and performs as a teller when necessary. Assists the Branch Manager by serving customers and performing clerical duties in the areas of branch business and student loans.

Typical Job Entry Requirements
(To perform this job successfully an individual must be able to perform each satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.)
·
High school diploma or equivalent.
·
Previous teller experience.
·
Supervisory experience a plus.
·
Cash handling experience.
·
10-key calculator skills.
·
Must enjoy customer contact.
·
Good organizational skills.
·
Team oriented.
·
Willingness to accept responsibility.
·
Ability to effectively and positively provide leadership direction.
Primary Operational Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
·
Provide and maintain exceptional customer service.
·
Fostering and maintaining an environment in which tellers are encouraged and empowered to deliver superior customer service.
·
Monitoring day-to-day teller customer service performance through direct observation.
·
Reporting customer service promotions to customer service committee
·
and tracking and evaluating the results of these promotions.
·
Developing expected teller customer service behaviors.
Provides supervision and assistance.
·
Sets lunch hours and breaks
·
Indoctrinates new tellers to the branch.
·
Answers teller inquiries.
·
Keeps tellers up-to-date regarding new procedures.
·
Implements new procedures.
·
Spot-checks tellers; follows up on teller differences.
·
Ensures that tellers balance.
·
Approves check for cashing.
·
Orders teller supplies.
·
Answers customer inquiries and solves customer problems.
·
Reviews inventories for official items.
·
Reviews money limits for tellers and the branch.
·
Performs as a teller as necessary.
·
Reconciles internal branch accounts.
·
Greets customers to the branch; ascertains business and directs to manager or assists customer personally.
·
Opens new accounts.
·
Types correspondence.
·
Types consumer loan papers; checks credit.
·
Types Certificates of Deposit.
·
Answers telephone takes messages.
·
Takes check orders.
·
Assists customer to balance account.
·
Prepares branch weekly and month-end reports and other reports.
·
Closes accounts.
·
Admits customers to safe deposit area.
·
Assists and performs student loan duties.
·
Interview students.
·
Takes student loan applications.
Primary Sales/Service Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
·
Effectively demonstrates all behaviors as defined by Customer Service Standards and Branch Shop Report Cards.
·
Receives appropriate shop scores.
  • Handles Customer Service Requests
1. Appropriately responds/resolves customer requests in a timely manner.
2. Periodically reviews existing customer service relationships and recommends changes as needed.
3. Keeps customers advised of changes in bank products practices fees and other factors affecting the relationship.
4. Implements details of sales promptly and accurately.
5. Follows up and keeps commitments to customer.
6. Follows through and makes certain the relationship is operating efficiently.
  • Prepares for Selling
  • Knowledge of Competitors
  • Knowledge of First Financial Corporation(Bank products rates items charges and fees)
  • Conducts Effective Sales Interviews
  • Customer Referrals
1. Identifies opportunities to refer customers/prospects to other areas of the bank.
  • Ongoing Relationship Development and Maintenance
  • Personal Development

Competency/Skill Level
(The behaviors knowledge and motivations important to success in the job.)
·
Written and Oral Communication skills
·
Initiative
·
Customer Service Orientation
·
Problem Assessment and Solving skills
Key Behaviors
·


Review Sales/Service Behavior with Staff
·
Set Goals and Develop Plans
·
Tracks Progress and Provide Feedback
·
Reinforces and Motivates Performance
·
Conducts Sales/Service Meetings
·
Develops Competence Through Coaching
·
Sets Sales Performance Example
·
Knowledge of Competitors
·
Knowledge of Products
·
Sales Planning Skills
·
Conducts Effective Sales Interviews
·
Identifies Opportunities for Customer Referrals
·
Develop/Maintain Customer Relationships
·
Effective Sales Administration
·
Personal Development Established with Manager
SAFE ACT
  • This position requires compliance with the SAFE Act Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements including acceptable background investigation results.

Bank Secrecy Act
·


Maintain sufficient knowledge and understanding of the Bank Secrecy Act Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
·
To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.
Critical Job Elements
Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
·
Generally good working environment with little exposure to noise extreme temperatures or other adverse factors.
·
Above average physical effort of hand and eye coordination and dexterity of hand and fingers to work efficiently and accurately.
·
Above average mental effort consisting of complexity of decision making time pressure concentration and memory.
·
Above average verbal and written communication skills in order to process customer’s transactions accurately.

First Financial Corporation - 20 months ago - save job - copy to clipboard