General Summary of Position:|
Responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues is a timely manner.
Duties and Responsibilities:
Remotely troubleshoot issues on problem calls from Granite customers and field technicians.
Professionally and accurately handle customer requests including technical and non-technical inquiries.
Answer routine questions regarding service installation, product features, outages and component-level problems
Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
1-2 years in a technical support related role
Proven ability to prioritize with a sense of urgency
Proven problem-solving skills
Ability to Provide a high level of customer support to improve customer experience
Ability to use computer and software applications to input and retrieve imformation
Ability to work well independently and in a team environment
Understanding of broadband products and their uses
Telecommunications industry experience
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Granite is one of the premier Telecommunications solutions provider for businesses across the United States and Canada. With unparalleled...