General Summary of Position:|
Responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues is a timely manner.
Duties and Responsibilities:
Remotely troubleshoot issues on problem calls from Granite customers and field technicians.
Professionally and accurately handle customer requests including technical and non-technical inquiries.
Answer routine questions regarding service installation, product features, outages and component-level problems
Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.
1-2 years in a technical support related role
Proven ability to prioritize with a sense of urgency
Proven problem-solving skills
Ability to Provide a high level of customer support to improve customer experience
Ability to use computer and software applications to input and retrieve imformation
Ability to work well independently and in a team environment
Understanding of broadband products and their uses
Telecommunications industry experience
Granite is one of the premier Telecommunications solutions provider for businesses across the United States and Canada. With unparalleled...