Broadband Repair Analyst
Granite Telecommunications - Quincy, MA

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General Summary of Position:
Responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues is a timely manner.

Duties and Responsibilities:
Remotely troubleshoot issues on problem calls from Granite customers and field technicians.

Professionally and accurately handle customer requests including technical and non-technical inquiries.

Answer routine questions regarding service installation, product features, outages and component-level problems

Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.

Required Qualifications:
1-2 years in a technical support related role

Proven ability to prioritize with a sense of urgency

Proven problem-solving skills

Ability to Provide a high level of customer support to improve customer experience

Ability to use computer and software applications to input and retrieve imformation

Ability to work well independently and in a team environment

Bachelor's degree

Preferred Qualifications:
Understanding of broadband products and their uses

Telecommunications industry experience

About this company
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Granite is one of the premier Telecommunications solutions provider for businesses across the United States and Canada. With unparalleled...