Broadband Technician III
XO Communications - Dallas, TX

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The Broadband Technician position exists to perform the cut over of new services being provided on XO’s Broadband and SONET network.

Essential Duties and Responsibilities: • Technician should provide a professional quality installation to insure XO is delivering a positive Customer Experience. Technician will own all aspects of the installation including initial and follow up communication with the customer.

• Handle all pre-test and field test on all XO products assigned without any supervision.

• Perform complex activation of complex/broadband products including everything EoC and EoS and above including DS3 and SONET services

• Perform complex troubleshooting with the Longhaul network and provisioning of ports on the Infinera or Core Director Network

• Map complex Broadband cross connects in the XO network- Sonet and Ethernet

• Perform complex router configuration on Broadband switching platform.

• Perform line by line provisioning of CPE- Cisco, Adtran, and Accedian NID

• Perform complex activation of VPLS - Virtual Private LAN Service product.

• Perform complex Ethernet layer 2 and Layer 3 testing and troubleshooting

• Familiar with XO/NAC operating procedures, processes, and TBS system; Assist junior level technicians when they encounter trouble with installations.

Minimum Qualifications
Education: Bachelor’s Degree in a technical field preferred or equivalent work experience in the activation, troubleshooting and implementation of large scale, multi-location and platform networks.

Licensures: CCNA, Ciena Carrier Ethernet, JNCIA/S/P, Adtran, Hatteras, Nortel, Infinera, XO BGP 101/2, etc. preferred

Relevant Work Experience: 5-7 years of working experience in a Broadband Activations Environment.

Supervise Staff? No

If yes, please provide list of titles and count.

Knowledge, Skills and Abilities
Basic Computer Skills Required? Yes

Software
• MS Office
• Spirent
• Nettest
• Net Analyst
• Centest
Hardware
• DACS, Cerent, Cisco Catalyst Switch
• Adtran TA 5000, Hatteras
• Ciena 311v, Ciena 4200/6500, Positron
• Huaweii, Cisco 454, Optera 5200, AES – Aggregated Ethernet Switch

• MCR/CHR/CLR, Accedian NID, Infinera
Databases
• Remedy
• TBS

Operating Systems
• Knowledge of at least one of the following proficiently: Cisco, Junos, Infinera, Ciena Core Director, Nortel Optical Networking

Other Job Specific Skills
• Command Line Interface experience of: Juniper Routers, Cisco Routers, Nortel, Ciena, Adtran

• Knowledge in OP Standards/Protocols: BGP, IPv6

• Must be very knowledgeable in at least 4 of the following XO products and services: DIA, Virtual Private LAN Service (VPLS), Ethernet Private Line, Ethernet Hub, Private Line, Wavelength

• Familiar with XO/NAC operating procedures, processes, and TBS system; Very knowledgeable of CPE including routers, switches

• Strong organizational, administrative and time management skills. Strong analytical/quantitative skills. Strong attention to detail and systems knowledge.

Essential Duties and Responsibilities: • Technician should provide a professional quality installation to insure XO is delivering a positive Customer Experience. Technician will own all aspects of the installation including initial and follow up communication with the customer.

• Handle all pre-test and field test on all XO products assigned without any supervision.

• Perform complex activation of complex/broadband products including everything EoC and EoS and above including DS3 and SONET services

• Perform complex troubleshooting with the Longhaul network and provisioning of ports on the Infinera or Core Director Network

• Map complex Broadband cross connects in the XO network- Sonet and Ethernet

• Perform complex router configuration on Broadband switching platform.

• Perform line by line provisioning of CPE- Cisco, Adtran, and Accedian NID

• Perform complex activation of VPLS - Virtual Private LAN Service product.

• Perform complex Ethernet layer 2 and Layer 3 testing and troubleshooting

• Familiar with XO/NAC operating procedures, processes, and TBS system; Assist junior level technicians when they encounter trouble with installations.

Minimum Qualifications
Education: Bachelor’s Degree in a technical field preferred or equivalent work experience in the activation, troubleshooting and implementation of large scale, multi-location and platform networks.

Licensures: CCNA, Ciena Carrier Ethernet, JNCIA/S/P, Adtran, Hatteras, Nortel, Infinera, XO BGP 101/2, etc. preferred

Relevant Work Experience: 5-7 years of working experience in a Broadband Activations Environment.

Supervise Staff? No

If yes, please provide list of titles and count.

Knowledge, Skills and Abilities
Basic Computer Skills Required? Yes

Software
• MS Office
• Spirent
• Nettest
• Net Analyst
• Centest
Hardware
• DACS, Cerent, Cisco Catalyst Switch
• Adtran TA 5000, Hatteras
• Ciena 311v, Ciena 4200/6500, Positron
• Huaweii, Cisco 454, Optera 5200, AES – Aggregated Ethernet Switch

• MCR/CHR/CLR, Accedian NID, Infinera
Databases
• Remedy
• TBS

Operating Systems
• Knowledge of at least one of the following proficiently: Cisco, Junos, Infinera, Ciena Core Director, Nortel Optical Networking

Other Job Specific Skills
• Command Line Interface experience of: Juniper Routers, Cisco Routers, Nortel, Ciena, Adtran

• Knowledge in OP Standards/Protocols: BGP, IPv6

• Must be very knowledgeable in at least 4 of the following XO products and services: DIA, Virtual Private LAN Service (VPLS), Ethernet Private Line, Ethernet Hub, Private Line, Wavelength

• Familiar with XO/NAC operating procedures, processes, and TBS system; Very knowledgeable of CPE including routers, switches

• Strong organizational, administrative and time management skills. Strong analytical/quantitative skills. Strong attention to detail and systems knowledge.

"

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About this company
105 reviews
XO Communications is a leading broadband communications service provider offering a complete set of communications services, including:...