Broadband Technician IV
Suddenlink - Mammoth Lakes, CA

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: Under minimal supervision the Suddenlink Broadband Technician IV fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk and distribution networks from the Master Telecommunication Center (MTC/headend) to customer's electronic devices. Coaches and mentors other technical operations team members.

The Suddenlink Culture: A culture defines who we are. It sets forth goals and principles of a united group. Our success is based on the shared values and commitment of the people who are building Suddenlink for the future; on developing new technology; on discovering creative and innovative ways to do things; on improving the value of our services; on building strong relationships with our customers; and on seeking excellence in everything we do.

Honesty & Integrity Family First
Creativity Customer Service
Positive Attitude & Excellence Take Pride
Knowledge & Skills Corporate Citizenship
Care About Others

Essential Functions: 
Provides quality internal and external customer service reflecting the Company values 
Coaches and mentors other technical operations team members 
Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices 
Maintains a unity gain network 
Fulfills FCC-required network tests 
Serves as a mentor to other team members, providing instruction, support and direction 
Performs all duties of Broadband Technician I, II and III as necessary 
Troubleshoots and repairs the distribution network from bridger to customer's electronic devices 
Maintains network integrity through preventive maintenance 
Adheres to established maintenance windows for all outages 
Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap 
Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices 
Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures 
Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products 
Resolves or escalates customer complaints, as appropriate 
Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle 
Meets scheduled appointment windows 
Completes work orders and other documentation on paper or by mobile computer 
Represents Company to collect payments and equipment; secures appropriate customer signatures 
Uses small hand tools, power tools, meters, and other test equipment 
Maintains and secures Company truck and equipment 
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required 
Performs other duties as assigned

Position Requirements

Minimum Position Qualifications: 
High school diploma or equivalent 
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing Suddenlink security services (if applicable).
o Provide the exact details as to the character and nature of any previous security services experience and provide written certification(s) from previous employer(s);
o Undergo a criminal history background check;
o Not have been convicted of two or more felony offenses, a single felony within the past twenty years; or a Class A misdemeanor within the past ten years;
o Not be currently charged with a Class A misdemeanor or felony offense, under an information or indictment;
o Not have been adjudicated as having engaged in felony level delinquent conduct within the past ten years;
o Not have been found by a court to be incompetent by reason of a mental defect or disease and not have been restored to competency;
o Not be required to register in any state as a sex offender; and
o Not have charges pending for, or have been convicted in any jurisdiction of, a Class B misdemeanor within the past five years, for an offense determined by Suddenlink to be disqualifying. 
If not hired from within, must attain SCTE Broadband Distribution Specialist Certification within six months of achieving the position 
If not hired from within, must attain SCTE Broadband Transport Specialist within six months of achieving the position 
Knowledge of basic mathematics 
Knowledge of basic electronics 
Skill in using a Windows-based computer 
Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) 
Ability to prioritize and organize effectively 
Ability to work independently and with others 
Appropriate valid driver’s license and driving record within Company standards  Broadband Technician III or equivalent experience required

Preferred Position Qualifications: 
NCTI and/or SCTE courses preferred 
Bi-lingual proficiency preferred in some locations

Environmental Conditions: 
Work indoors in poorly ventilated areas such as attics during extreme heat 
Work performed near power lines and electricity 
Work, including travel, outdoors in adverse weather conditions day or night 
Exposure to dust, dirt, noise, insects, cleaning solutions

Physical Requirements: 
Ability to communicate in person and by telephone 
Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires 
Hand and finger dexterity to carry and to use tools and equipment as necessary 
Ability to work while standing 50 - 70% of the time 
Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards 
Ability to safely lift up to 50 pounds 
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50- pound maximum lifting is available. 
Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed 
Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting 
Ability to drive Company vehicle in a safe and responsible manner

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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About this company
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Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...