Broadband Technician IV
Suddenlink - Texas

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Under minimal supervision the Suddenlink Broadband Technician IV fulfills demand maintenance by troubleshooting and repairing the transport, trunk and distribution networks form the Master Telecommunication Center (MTC/headend) to customer’s electronic devices. Installs, changes, repairs and disconnects services; buries drops; locates lines; and performs service audits as assigned. Educates customers regarding their existing and new services, informs them about other services and proposes solutions to customer problems. Describes the advantages of and sells additional Suddenlink services to customers.

•Provides quality internal and external customer service surrounding Suddenlink’s values
•Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer’s electronic devices
•Maintains a unity gain network
•Fulfills FCC – required network tests
•Serves as a mentor to other team members, providing instruction, support and direction
•Performs all duties of Broadband Technician I, II and III as necessary
•Installs, tests and troubleshoots Suddenlink services including video, data and telephone from tap to device
•Educates customers n the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
•Determines customer’s current service levels, inquires about customer preferences and needs, and recommends Suddenlink service, upgrades or additional products
•Resolves or escalates customer complaints
•Plans daily route, requisitions equipment and supplies and stocks vehicle
•Maintains and secures Suddenlink truck and equipment
•Complete work orders and other documentation on paper or by using a truck-mounted or mobile computer
•Represents Suddenlink to collect payments and equipment; secures appropriate customer signatures
•Troubleshoots and repairs the distribution network from bridger to customer’s electronic devices
•Performs preventive maintenance of the distribution network through active monitoring
•Adheres to established maintenance windows for any and all outages
•Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
•Uses small hand tools, power tools, meters, and other test equipment
•Meets schedule appointment windows
•Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Performs other duties as assigned

Position Requirements

•Ability to communicate in person and by telephone
•Hand and finger dexterity to carry and to use tools and equipment as necessary
•Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
•Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds)
•Ability to climb poles using gaffs, hooks, and climbing belt as needed
•Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
•Ability to work while standing 50-70% of the time
•Ability to drive Suddenlink vehicle in a safe and responsible manner

•High school diploma or equivalent
•Associate degree or equivalent preferred
•NCTI and/or SCTE courses preferred
•Knowledge of advanced mathematics and electronics
•Skill in using a Windows based computer
•Ability to comprehend and operate appropriate testing equipment (e.g. sweep meter, OTDR, fusion splicer) to fulfill job requirements
•Ability to prioritize and organize effectively
•Ability to work independently and with others
•Appropriate valid driver’s license and a good driving record
•Bi-lingual proficiency preferred in some locations

•Broadband Technician III or equivalent experience required

•Work indoors in poorly ventilated areas such as attics during extreme heat
•Exposure to dust, dirt, noise, insects, cleaning solutions
•Work performed near power lines and electricity
•Work, including travel, outdoors in adverse weather conditions day or night

Suddenlink Communications offers all employees and applicants for employment equal opportunity without regard to race, color, religion, national origin, ancestry, age, gender, pregnancy, physical or mental disability, veteran status, sexual orientation or other protected group status. W/D/V/M

Suddenlink - 13 months ago - save job
About this company
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Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...