Broadband Technician V
Suddenlink - Newton Falls, OH

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Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices, including MTC components. Serves as a mentor to other team members, providing instruction, support and direction. Installs, disconnects, changes, and repairs
services; buries drops; locates lines; and performs service audits as assigned. Educates customers regarding their existing and new services, informs them about other services and proposes solutions to customer problems. Describes the advantages of and sells additional Suddenlink services to customers.

Position Requirements

ILLUSTRATIVE ACCOUNTABILITIES
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Repairs and maintains MTC components
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Serves as a mentor to other team members, providing instruction, support and direction
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Performs all responsibilities of Broadband Technician I, II, III and IV 
Provides quality customer service surrounding the Company values 
Educates customers in the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures 
Determines customer's current service levels, inquires about customer preferences and needs, and recommends Company service upgrades or additional products 
Resolves or escalates customer complaints 
Plans daily route, requisitions equipment and supplies, and stocks vehicle 
Maintains and secures Company truck and equipment 
Installs, tests and troubleshoots Company services including video, data and telephone from tap to device 
Uses small hand tools, power tools, meters, and other test equipment 
Meets scheduled appointment windows 
Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer 
Represents Company to collect payments and equipment; secures appropriate customer signatures 
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required 
Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap 
Troubleshoots and repairs the distribution network from bridger to customer's electronic devices 
Performs preventive maintenance of the distribution network through active monitoring 
Adheres to established maintenance windows for all maintenance outages 
Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices 
Maintains a unity gain network 
Fulfills FCC-required network tests
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Performs other duties as assigned
ESSENTIAL JOB FUNCTIONS
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Ability to communicate in person and by telephone
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Hand and finger dexterity to carry and to use tools and equipment as necessary
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Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
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Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
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Ability to climb poles using gaffs, hooks and climbing belt as needed
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Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
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Ability to work while standing 50 - 70% of the time
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Ability to drive Company vehicle in a safe and responsible manner
JOB QUALIFICATIONS
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High school diploma or equivalent
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Associate degree or equivalent preferred
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Appropriate valid driver’s license and a good driving record
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Meets or exceeds all requirements of a Broadband Technician III or equivalent experience
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Ability to comprehend and operate appropriate testing equipment (e.g., sweep meter, OTDR, fusion splicer) to fulfill job requirements
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Ability to prioritize and organize effectively
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Ability to work independently and with others
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Ability to mentor and assist others
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Ability to comply with all Company implemented safety procedures
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Skill in using a Windows-based computer
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Knowledge of advanced mathematics and electronics
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Bi-lingual proficiency preferred in some locations
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NCTI and/or SCTE courses preferred
WORK EXPERIENCE
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Broadband Technician IV or equivalent experience required
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Customer service and sales experience preferred
WORKING CONDITIONS
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Work indoors in poorly ventilated areas such as attics during extreme heat
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Exposure to dust, dirt, noise, insects, cleaning solutions
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Work performed near power lines and electricity
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Work, including travel, outdoors in adverse weather conditions day or night
EOE/AA Employer

Suddenlink - 12 months ago - save job
About this company
51 reviews
Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...