Broadband Technician
Suddenlink 3.7358 reviews - Auburn, CA
Full-time, Commission

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Under minimal supervision the Suddenlink Broadband Technician I installs, disconnects, changes, and repairs service for Suddenlink Communications. Educates customers regarding their existing and new services, informs them about other services and proposes solutions to customer problems. Describes the advantages of and sells additional Suddenlink services to customers. Performs basic troubleshooting at time of installation from tap to customer’s electronic devices. Buries drops, locates lines and performs service audits.

• Provides quality internal and external customer service surrounding Suddenlink’s values
• Educates customers in the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Determines customer’s current service levels, inquires about customer preferences and needs, and recommends Suddenlink service, upgrades or additional products
• Resolves or escalates customer complaints
• Plans daily route, requisitions equipment and supplies and stocks vehicle
• Maintains and secures Suddenlink truck and equipment
• Installs, tests and troubleshoots Suddenlink services including video, data and telephone from tap to device
• Uses small hand tools, power tools, meters, and other test equipment
• Meets schedule appointment windows
• Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer
• Represents Suddenlink to collect payments and equipment; secures appropriate customer signatures
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Performs other duties as assigned
• Participates in occasional out of area system(s) support, trainings, meetings, etc. as needed, which will require travel.
Pay Range - Broadband Technician I: $13.00-$19.50/hour + commissions. Wage appointments are normally made at the beginning of the salary range.
Position Requirements
• Ability to communicate in person and by telephone
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds)
• Ability to climb poles using gaffs, hooks, and climbing belt as needed
• Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
• Ability to work while standing 50-70% of the time
• Ability to drive Suddenlink vehicle in a safe and responsible manner
• High school diploma or equivalent
• Appropriate valid driver’s license and a good driving record
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters , ohm meters)
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Ability to comply with all Suddenlink implemented safety procedures
• Skill in using a Windows-based computer
• Knowledge of basic mathematics and electronics
• Field service experience with cable, telecommunications or electronic equipment preferred
• Customer service and sales experience preferred
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Exposure to dust, dirt, noise, insects, cleaning solutions
• Work performed near power lines and electricity
• Work, including travel, outdoors in adverse weather conditions day or night

About this company
3.7358 reviews
Suddenlink was established in February, 2003 and we serve nearly 1.4 million customers in Texas, West Virginia, Louisiana, Arkansas, North...