Broadband Technician
Suddenlink - Nacogdoches, TX

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Under minimal supervision installs, changes, repairs and disconnects Suddenlink Communications services. Performs basic troubleshooting at time of installation and on scheduled service calls from tap to customer's electronic devices. Buries drops, locates lines and performs service audits.

ILLUSTRATIVE ACCOUNTABILITIES
• Provides quality internal and external customer service surrounding the Company values
• Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
• Performs all duties of Broadband Technician I as necessary
• Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products
• Resolves or escalates customer complaints, as appropriate
• Plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Meets scheduled appointment windows
• Completes work orders and other documentation on paper or by mobile computer
•Represents Company to collect payments and equipment; secures appropriate customer signatures
• Uses small hand tools, power tools, meters and other test equipment
• Maintains and secures Company truck and equipment
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Performs other duties as assigned

Position Requirements

ESSENTIAL JOB FUNCTIONS
• Ability to communicate in person and by telephone
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to work while standing 50 - 70% of the time
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
• Ability to climb poles using gaffs, hooks and climbing belt as needed
• Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
• Ability to drive Company vehicle in a safe and responsible manner

JOB QUALIFICATIONS
• Meets or exceeds all requirements of a Broadband Technician I or equivalent experience
• High school diploma or equivalent
• NCTI and/or SCTE courses preferred
• Knowledge of basic mathematics and electronics
• Skill in using a Windows-based computer
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Ability to comply with all Company implemented safety procedures
• Appropriate valid driver’s license and driving record within Company standards
• Bi-lingual proficiency preferred in some locations

WORK EXPERIENCE
• Broadband Technician I or equivalent experience required

WORKING CONDITIONS
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Exposure to dust, dirt, noise, insects, cleaning solutions
• Work performed near power lines and electricity
• Work, including travel, outdoors in adverse weather conditions day or night

Suddenlink - 11 months ago - save job - block
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